Placemaking Executive

Description

• Maintain accurate records of issues, resolutions, and follow-up actions taken.
• Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• To prepare weekly/monthly meeting documents and minutes.
• Implement strategies to enhance tenant satisfaction, engagement, and retention.
• Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally.
• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by management.
• Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently.
• Lead the concierge team to provide good customer service.
• Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
• Meet standards and audit requirements.
• Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
• Conduct regular surveys and achieve good results.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• To organize social events & meetings.
• Respond to problems and concerns and ensures compliance with rules and regulations
• Maintain regular communication with tenants to understand their needs and identify areas for improvement.

Requirements

• Tertiary qualification with at least 5 years of experience.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.
• Achieve KPIs.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Ability to work under pressure and meet set timelines.
• Successful completion of scheduled activities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance