Maintain accurate records of issues, resolutions, and follow-up actions taken.
Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner.
Achieve target deliverables for business plans, monthly reports, and budgets.
Ensure that a high level of professionalism and customer service are always maintained.
Manage all accounts payable for the property, including collection, and approval of invoices.
To prepare weekly/monthly meeting documents and minutes.
Implement strategies to enhance tenant satisfaction, engagement, and retention.
Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally.
Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by management.
Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently.
Lead the concierge team to provide good customer service.
Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
Meet standards and audit requirements.
Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
Conduct regular surveys and achieve good results.
Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
To organize social events & meetings.
Respond to problems and concerns and ensures compliance with rules and regulations
Maintain regular communication with tenants to understand their needs and identify areas for improvement.
Requirements
tertiary qualification
5 years
conflict mgmt
negotiation
kpis
communication
Tertiary qualification with at least 5 years of experience.
Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.
Achieve KPIs.
Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
Ability to work under pressure and meet set timelines.