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Customer Service Representative - Industrial
Werner Electric Supply
Customer service role supporting sales processes and managing customer relationships in an electrical supply distribution company.
21d ago
Intermediate (4-7 years)
Full Time
Appleton, WI
Field
Company Size
500 Employees
Service Specialisms
Lighting design
Inventory management
After‑hours emergency service
Automation equipment
Security & surveillance systems
Pneumatics
Project coordination
Motors
Sector Specialisms
Industrial
Food and Beverage
Oil and Gas
OEM
Construction
Clean Energy
Lighting
Residential
Role
What you would be doing
review reports
resolve deliveries
order management
vendor negotiation
return coordination
accounts support
- Review reports of business transactions.
- Investigate and resolve customer problems with deliveries.
- Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
- May purchase material directly from vendor.
- Provide feedback to customers on adequate stock levels.
- Build and maintain customer relationships.
- Take and reply to inbound customer calls and emails to convert into Bids or Orders.
- Send product demos to qualified customers on request.
- Coordinate product returns.
- Work with Outside Sales to establish and coordinate customer pricing profiles.
- Support the Accounts Receivable department by responding to customer invoice dispute issues.
- Solicit special pricing from vendors.
- Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
What you bring
excel
communication skills
customer service
high school diploma
business relationships
- Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.
- Strong communication skills – you must be able to effectively present information to internal and external customers in one-on-one and group settings.
- Must be able to build and maintain business relationships and provide outstanding customer service.
- High School Diploma required. Any additional education is a plus.
- Strong Customer Service or Projects background required.
- Pet Insurance
- Annual bonuses and merit increases based on performance
- Paid Parental Leave
- Short & Long-Term Disability Insurance
- Career Development & Leadership Training
- Medical, Dental, and Vision Insurance
- Life and AD&D Insurance
- Identity Theft Protection
- Tuition Reimbursement
- 401(k) Retirement Plan with company match
- Accident Insurance & Critical Illness Coverage
- Wellness Programs
- Employee Assistance Program (EAP)
- Paid holidays, vacation, personal, and sick days
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted including review of reports of business transactions, customer problem resolution, and potential direct interaction with vendors.
People also searched
Company
Overview
1948
Founded
The company was established in 1948 as a small appliance store and electrical contractor.
200,000 sq ft
Distribution Center Size
Opened a large regional distribution center in 2016, featuring 200,000 square feet of space.
100,000 products
Monthly Shipments
Ships over 100,000 products monthly from its regional distribution center.
- Evolved into a regional distributor from its beginnings as a small appliance store and electrical contractor.
- Added Allen‑Bradley lines in 1955, shifting toward industrial automation distribution.
- Achieved geographic expansion and facility growth under Lynn T. MacDonald's ownership in 1986.
- Specializes in electrical products, wire & cable, lighting, data communications, pneumatics, and safety supplies.
- Provides services such as lighting and energy audits, custom assembly, and after‑hours support.
- Operates in eastern Wisconsin and Michigan’s Upper Peninsula while supporting out‑of‑state projects under current leadership.
- Be Yourself. Build Your Career. Be Exceptional Together.
- CONNECTED — Be yourself, explore new paths, and build meaningful connections and lasting relationships.
- BALANCED & FLEXIBLE — Support each other with the balance and flexibility needed to enjoy a fulfilling career.
- EMPOWERED PEOPLE — Own your career, make a real impact, and solve problems creatively.
- RESPECTED IN OUR COMMUNITIES — Trusted by the communities we serve through quality, stability, service, dedication, and integrity.
- Values: Accountability, Enthusiasm, Innovation.
- No public DEI strategy or gender-related statistics available.
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