IT Field Support Tech

Description

Customer centric job position, that provides a wide array of IT services for Gray Team Members, Satellite Offices and Field Operations. Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects. Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites.

• Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting.
• Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
• Assists the Helpdesk operations for Information Technology.
• Provides written documents of procedures and tasks assigned to the position.
• Installs new peripheral hardware on existing office systems.
• Advises department manager in hardware ordering related issues.
• Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management.
• Installation of new peripheral hardware and software.
• Installation of new jobsite or satellite office LAN/WAN systems.
• Travel to jobsites and satellite offices on an as needed basis.
• Communicates with users regarding the schedule of new hardware deployment.
• Provides basic troubleshooting of standard software and iOS devices for jobsite users.
• Performs preventative maintenance of existing hardware.
• Uses IT support call software to organize, sign off, and provide reporting on all service calls.
• Analyses the usefulness of older hardware to work in conjunction with new software and hardware.

Requirements

The new team member should possess a bachelor or technical/associate degree in a computer field; or a minimum one-year related experience and/or training. Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS, Microsoft Office 365 and OneDrive is needed. Basic knowledge and understanding on setup and troubleshooting network equipment (Wi-Fi, routers and switches). Experience with virtual conferencing solutions; Cisco WebEx and Teams preferred, as well as iOS mobile devices. Experience with Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software preferred. Experience with imaging software highly desired. The selected candidate must have excellent communication skills and be physically present in the Lexington office.

Must be a self-starter and provide a high level of customer satisfaction to our users. Must be able to thrive in a fast-paced environment and can travel frequently and for extended periods to remote jobsites.

• Ability to handle and organize multiple tasks.
• Ability to work in a team environment.
• Knowledge of corporate IT security best practices.
• An exceptional work ethic.
• Strong attention to detail and ability to work with a high degree of accuracy.
• Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance