IT Field Support Tech
Gray
hardware maintenance
inventory tracking
helpdesk support
network installation
peripheral installation
field support
Customer centric job position, that provides a wide array of IT services for Gray Team Members, Satellite Offices and Field Operations. Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects. Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites.
- Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting.
- Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
- Assists the Helpdesk operations for Information Technology.
- Provides written documents of procedures and tasks assigned to the position.
- Installs new peripheral hardware on existing office systems.
- Advises department manager in hardware ordering related issues.
- Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management.
- Installation of new peripheral hardware and software.
- Installation of new jobsite or satellite office LAN/WAN systems.
- Travel to jobsites and satellite offices on an as needed basis.
- Communicates with users regarding the schedule of new hardware deployment.
- Provides basic troubleshooting of standard software and iOS devices for jobsite users.
- Performs preventative maintenance of existing hardware.
- Uses IT support call software to organize, sign off, and provide reporting on all service calls.
- Analyses the usefulness of older hardware to work in conjunction with new software and hardware.
windows 10
office 365
network troubleshooting
remote support
computer degree
certifications
The new team member should possess a bachelor or technical/associate degree in a computer field; or a minimum one-year related experience and/or training. Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS, Microsoft Office 365 and OneDrive is needed. Basic knowledge and understanding on setup and troubleshooting network equipment (Wi-Fi, routers and switches). Experience with virtual conferencing solutions; Cisco WebEx and Teams preferred, as well as iOS mobile devices. Experience with Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software preferred. Experience with imaging software highly desired. The selected candidate must have excellent communication skills and be physically present in the Lexington office.
Must be a self-starter and provide a high level of customer satisfaction to our users. Must be able to thrive in a fast-paced environment and can travel frequently and for extended periods to remote jobsites.
- Ability to handle and organize multiple tasks.
- Ability to work in a team environment.
- Knowledge of corporate IT security best practices.
- An exceptional work ethic.
- Strong attention to detail and ability to work with a high degree of accuracy.
- Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
- this role is not eligible for visa sponsorship.
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Founded 1960
Year of establishment
The company began as a modest contractor in Kentucky and has since grown into a global enterprise.
$1.4B Revenue
Annual revenue
The company generates significant revenue through its integrated services and global operations.
- Evolved into a global powerhouse blending engineering, architecture, construction, and equipment services into cohesive solutions.
- From tobacco barns to mega-projects, the company’s rise reflects its knack for pivoting—absorbing design-build, automation, and digital services under one roof.
- Gray engineers complex facilities—semiconductor fabs, advanced battery plants, food and beverage processing sites, data centers, and distribution hubs—by integrating systems early for agile design and execution.
- Their projects range from carbon-neutral distilleries and bourbon mash-houses to Amazon logistics centers, Mercedes-Benz assembly lines, Qcells battery parks, and Kraft Heinz plants.
- A tapestry of sister brands—Gray AES, Gray Solutions, InLine Engineers, Anderson Dahlen, AD Process Equipment, and NexGen—gives the company depth in automation, specialty fabrication, and real estate.
- Unique among general contractors, Gray builds its own process equipment and embeds engineering teams on projects, enabling mid-stream design pivots and tightly coordinated execution.
- The company’s blend of family culture, integrated services, and global reach makes it both nimble and reliable on projects that demand innovation and scale.
- We put safety and quality of life first.
- We are customer and relationship driven.
- We treat others the way we want to be treated.
Net-Zero 2050
GHG Emissions Target
The company aims to achieve net-zero greenhouse gas emissions by 2050, demonstrating long-term commitment to combating climate change.
2% of Profit
Community Investment
2% of annual pre-tax, pre-bonus profit is allocated to support community and environmental causes through philanthropic efforts.
- Operate award-winning safety and quality programs emphasizing environmental stewardship.
Two Team Members
Recognized for Inclusion
Named to Constructech Women in Construction list in 2019.
53 Cohorts
Military Engagement
Engaged in Save A Warrior partnership since 2017.
600 Participants
Military Support
Nearly 600 participants in Save A Warrior partnership since 2017.
- Equal Opportunity Employer with initiatives to recruit and retain a workforce reflecting community demographics.
