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Implementation Consultant, SMB Exteriors
Servicetitan
Manage client implementations and training, ensuring successful go-live for ServiceTitan.
6d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Fulton County, GA
Office Full-Time
Company Size
3,049 Employees
Service Specialisms
Field Service Management
Mobile Workforce Solutions
Customer Relationship Management (CRM)
Scheduling & Dispatch
Invoicing & Payments
Job Management Software
Business Intelligence & Analytics
Marketing Automation
Sector Specialisms
HVAC
Plumbing
Electrical
Garage Door
Chimney Sweep
Roofing
Irrigation
Water Treatment
Role
What you would be doing
project management
technical support
feature enablement
risk management
client training
on‑site visits
- Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.
- Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
- Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.
- Prepare, update, and manage project management materials
- Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.
- Travel for client on-site up to 15-20% of the time
- Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Manager to develop and communicate potential solutions.
- Manage various forms of risk that would prevent customers from going live within predetermined schedule
- Keep all customers on track to go-live within their agreed-upon schedule
- Conduct live working sessions/ training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.
- Serve as a process and workflow focused point of contact for a cohort of customers during an 8 week implementation program
What you bring
project management
servicetitan
excel
saas
problem solving
client relationship
- Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
- At least 2+ years of relevant experience preferred or Home Service/Roofing industry knowledge and experience
- Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.
- Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.
- Experience with ServiceTitan software a big plus
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Familiarity with SaaS business models a plus
- Knowledge and previous experience with Excel a plus
- Critical thinking skills with experience in troubleshooting software issues
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$625 million raised
Initial Public Offering Financing
The company went public on December 12, 2024, raising $625 million and debuting with a significant stock surge on Nasdaq.
$62 billion processed
Annual Transaction Volume
By mid-2024, the platform processed over $62 billion in transaction volume, reflecting its scale and influence in the industry.
- Launched a cloud platform in 2012 to modernize trades businesses.
- Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system.
- Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping.
- Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform.
- Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting.
- Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs.
- Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.
- Customer Obsession
- Own It
- Continuous Improvement
- High Standards
- One Team
2030
Net Zero Target
Aiming to achieve net zero emissions by the year 2030, demonstrating a strong commitment to sustainability and climate action.
- Working to reduce operational carbon footprint
- Focus on energy efficiency and reducing waste
- Fostering a diverse, inclusive culture where all employees are valued and respected
- Ensuring equal opportunities for growth and advancement
- Continuing to make measurable progress toward gender parity and diversity at all levels
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