Senior Claims Manager

Description

• Investigate claims in collaboration with project teams and subcontractors, ensuring thorough documentation and compliance with policies.
• Analyze claims data and emerging trends to develop enterprise-wide risk reduction strategies.
• Manage and oversee all claims, including general liability, workers’ compensation, property damage, and subcontractor claims.
• Monitor claims progress and provide updates to leadership, highlighting potential risks and trends.
• Ensure compliance with all legal, contractual, and insurance requirements in the claims process.
• Work with project managers, Legal & Risk, Director, and legal counsel to interpret contract provisions related to claims and insurance.
• Continuously refine claims workflows to improve efficiency, documentation accuracy, and stakeholder responsiveness.
• Provide guidance and training to project teams on claims management and documentation best practices.
• Serve as the primary point of contact for internal teams, subcontractors, and external stakeholders on claims-related matters.
• Maintain accurate and detailed claims records, including correspondence, reports, and settlements.
• Collaborate with insurance carriers, brokers, Legal & Risk, Director, and legal teams to manage Return to Work and Light Duty programs, approvals, mediations and appeals
• Provide strategic input on contract language and insurance requirements during project planning phases to preempt future claims.
• Develop and implement claims policies and procedures to improve efficiency and accuracy.
• Implement technology solutions to support real-time tracking and reporting of claims metrics across the enterprise.
• Prepare regular reports on claims activity, costs, and performance for leadership and stakeholders.
• Identify opportunities to streamline processes through technology and workflow improvements.
• Coordinate with insurance carriers, brokers, Legal & Risk, Director, and legal counsel to ensure timely and fair resolution of claims.
• Collaborate with internal risk and legal teams to review and update claims protocols, ensuring alignment with OCIP/CCIP requirements and industry best practices.

Requirements

• Experience managing litigation or working closely with outside counsel.
• Familiarity with construction contracts and subcontractor agreements.
• Strong written and verbal communication skills.
• Bachelor's degree in Business Administration, Risk Management, Construction Management, or related field preferred ; or equivalent combination of experience, skills, and training.
• Excellent organizational skills with keen attention to detail.
• Strong understanding of construction insurance, liability policies, and claims processes.
• Minimum of 10 years’ experience in construction administration, risk management, or related roles.
• Certification in Risk Management or Claims (e.g., CRIS, ARM, CPCU) is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CCIP, OCIP, or similar insurance programs preferred.
• Proficiency in MS Suite and relevant project management software.

Benefits

• 10 Paid Holidays
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Employee Referral Program
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• $140,000 - $165,000 per year, based on experience
• Group health & welfare benefits including options for medical, dental and vision
• Paid Sick and Safe Leave
• Paid Time Off Program (includes vacation and personal time)
• Paid Parental Leave Program
• 401(k) Plan (company matching contributions up to 4%).

Training + Development

Interview process

Visa Sponsorship

Security clearance