Technical Services Field Supervisor III

Description

• Develops work process to help meet or exceed Company goals & objectives as well as performance targets.
• Trains operating personnel on product quality, features and benefits.
• Leads investigation of complaints, identify possible causes, conducts further testing, proposes resolution and works with sales to resolve customer complaints.
• Performs ongoing ACI & ASTM concrete and raw materials testing. Records test data, applying statistical quality control procedures. Applies statistical quality control procedures. Evaluates data, writes reports and generates graphs and charts to validate or indicate deviations from existing standards.
• Monitors pour schedules and insures QC presence on High Priority projects.
• Evaluates existing quality or productions standards and procedures, recommends modifications and leads their implementation.
• Conducts onsite safety observations.
• Acts as a mentor to new or less experienced QC Field personnel relating to technical knowledge.
• Leads Research and Development initiatives within the group, optimizing and improving the quality of current concrete mixes.
• Reviews and supervises the work of Concrete Testing Services.
• Conducts audits and makes ongoing improvements to the Quality Performance System.
• Develops and supervises plans for efficient use of materials, equipment and employees.
• Manages, trains and develops direct and indirect personnel.
• Completes all required paperwork (reports, forms, letters, etc.).
• Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
• Visits job sites, attends pre-pour meetings and calls on customers promoting value-added products, collecting market and job information.

Requirements

• Ability to handle multiple tasks in a high profile and fast paced environment is required.
• IDOT Level 2
• Qualified applicant must have the following certifications:
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• ACI Level 1
• Must have knowledge of concrete production and testing.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge in Microsoft Office, Excel and Outlook.Familiarity with DOT regulations
• RRSP and DC (CAN) and 401K (U.S.)
• Must have strong organizational and time management skills.
• 5+ Years related experience in Concrete Production and Testing or equivalent combination of education and experience.
• Excellent communication skills and the ability to work a flexible schedule are required.
• Education High School Diploma and Industry related certifications or equivalent education in a technical concrete college.

Benefits

• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
• Tuition reimbursement/assistance
• Training, professional development
• Medical, dental, vision, disability and life insurance
• Employee Assistance Program (EAP): confidential support for you and your family (CAN)
• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Paid Maternity Leave Top Up
• Fertility drug coverage
• Competitive wages, vacation and holiday time
• Educational scholarship program for dependents of regular salaried employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance