Field Service Manager at Stannah Group in Warrington, England, United Kingdom | Kablio

Stannah Group

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Field Service Manager

Stannah Group

Designs, manufactures, and installs stairlifts and other lifting solutions for residential and commercial use.

Lead a team of lift & escalator engineers, planning work, ensuring safety and meeting service targets.

7 days ago ago

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Warrington, England, United Kingdom

Field

Company Size

1,000 Employees

Service Specialisms

Lift installation

Lift maintenance

Lift repair

Lift refurbishment

Lift modernisation

Removal and replacement of lifts

Stairlift sales

Stairlift servicing

Sector Specialisms

Infrastructure

Transport

Industrial

Buildings

Residential

Commercial

Role

Description

customer relations

workload planning

team management

site monitoring

safety compliance

credit control

Maintain relationships with customers, addressing any queries and complaints
Efficiently plan Lift and Escalator Engineers workloads
Manage absence, performance, and appraisals for the team.
Carry out regular site monitoring
Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
Maintain credit control logs and CRM

Requirements

lift experience

nvq 3

nvq 4

lift engineering

technical qualifications

Previous experience working within the lift and Escalator industry or similar service industry with transferable skills is essential
NVQ Level 3 / NVQ Level 4 in Lift Engineering
Relevant technical or management qualifications would be desirable

Benefits

Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
Market Aligned Salary, paid on a monthly basis
Enhanced maternity and paternity provision
Life Assurance Scheme
25 days holiday, plus bank holidays
Long Service award scheme, with holiday benefit
Employee Assistance Programme. A workplace initiative to support and enhance well-being
SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
Pension Scheme. Matched contribution/salary sacrifice
Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
Holiday scheme to buy extra days’ annual leave
Car allowance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

sponsorship is not available; candidates must have the right to work in the uk.

Security clearance

Information not given or found

Company

Overview

Since 1867

Year Established

The company has established a legacy of providing innovative lifting solutions with over 150 years of experience in the industry.

Specializes in designing and manufacturing stairlifts, home lifts, and platform lifts for both residential and commercial applications.
Engineering expertise and customer-focused service have built a reputation for reliability and trust in mobility solutions.
Provides bespoke lifting solutions ranging from private home installations to commercial and public spaces.
Products are recognized for their reliability, safety features, and ease of use, enhancing accessibility and mobility.
Operates worldwide with a focus on exceptional customer support and continuous innovation in research and development.

Culture + Values

Respect for people and values.
Commitment to excellence.
Responsibility to act with integrity.
Collaboration and teamwork.
Customer focus, delivering solutions that make a difference.

Environment + Sustainability

2050 Target

Net-Zero Carbon Emissions

The company aims to achieve net-zero carbon emissions, focusing on long-term sustainability goals.

Committed to reducing environmental impact and improving energy efficiency across operations.
Focus on sustainable design and eco-friendly materials in product development.
Introduced energy-efficient systems in manufacturing processes and facilities.

Inclusion & Diversity

Committed to creating a diverse and inclusive workforce.
Aims for a gender-balanced workforce with initiatives to support equal opportunities.
Monitors gender diversity and strives for fair representation across all levels.

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