Service Worker

Description

• Assist in troubleshooting, and repair of meter problems; read, install and or replace meters and respond to emergency calls. Operate curb stops for Collections department.
• Respond to, assist in customer complaints regarding service, and represent the Company at service calls, developing positive rapport with customers.
• Operate various hand tools, keys, drills, lights, generators, electronic data collection equipment and use measuring tools such as pressure gauges, measuring tapes, rulers, together with maps, drills and other equipment as necessary.
• Assist in the operation of locating service lines and curb boxes.
• Operate company owned Tough Book computer for paperless field order work.
• Once fully trained and working independently position requires participation in a rotating stand-by roster, as required to ensure after-hours coverage and respond to inquiries and emergencies as necessary.
• Comply with company and safety rules, maintain tools and vehicles in clean condition and refer all unusual and difficult problems to Supervisor. Perform other duties as required or requested (e.g., assisting Distribution).

Requirements

• Position requires attainment of D1, D2 and D3 during appropriate intervals, but must be attained no later than four (4) years from assuming the position, or quicker as allowed by the State of CT.
• A valid State of Connecticut driver's license to operate a motor vehicle with a clean driving record required.
• Candidate must possess a high school diploma.
• Knowledge of plumbing and water utility experience are desirable.
• If the chosen applicant already holds a desired license, applicant will be eligible to start at a Grade 9.
• Applicants must be able to use hand tools (such as wrenches and gate/curb keys), drive, stand for prolonged periods of time, walk long distances, lift 100 pounds, have the ability to obtain First Aid/CPR certifications, and work in confined spaces.
• Bilingual candidate preferred.
• Applicants must possess mechanical aptitude, intermediate computer skills, organizational ability, and effective communications skills, both oral and written.
• Upon attainment of D3 Certification, employee will be eligible for standby rotation and position upgraded to a Grade 9.

Benefits

• Cross train in our Eastern and/or Central Division.
• Successful applicant will move through Steps 1 through 9 of the range at 6-month intervals with satisfactory performance to the maximum salary.
• Job is classified as an hourly Grade 8, with a rate range that has a training wage of $39.85 per hour, until the chosen applicant obtains a treatment license.

Training + Development

Interview process

Visa Sponsorship

Security clearance