Investor‑owned New England water utility supplying regulated water and wastewater services.
Field service worker handling water utility service calls, meter work, and repairs.
12 days ago ago
$39
Entry-level, Junior (1-3 years)
Full Time
Bridgeport, CT
Field
Company Size
346 Employees
Service Specialisms
Water Supply
Wastewater Treatment
Utility Services
Environmental Compliance
Infrastructure Maintenance
Water Distribution
Sector Specialisms
Public Water Supply
Wastewater Treatment
Water Resources
Environmental Sustainability
Water Quality Management
Municipal Water Systems
Municipal Wastewater Systems
Utility Services
Role
Description
meter repair
emergency response
hand tools
service line location
paperless orders
customer service
Assist in troubleshooting, and repair of meter problems; read, install and or replace meters and respond to emergency calls. Operate curb stops for Collections department.
Respond to, assist in customer complaints regarding service, and represent the Company at service calls, developing positive rapport with customers.
Operate various hand tools, keys, drills, lights, generators, electronic data collection equipment and use measuring tools such as pressure gauges, measuring tapes, rulers, together with maps, drills and other equipment as necessary.
Assist in the operation of locating service lines and curb boxes.
Operate company owned Tough Book computer for paperless field order work.
Once fully trained and working independently position requires participation in a rotating stand-by roster, as required to ensure after-hours coverage and respond to inquiries and emergencies as necessary.
Comply with company and safety rules, maintain tools and vehicles in clean condition and refer all unusual and difficult problems to Supervisor. Perform other duties as required or requested (e.g., assisting Distribution).
Requirements
d1-d3
ct license
high school
plumbing
mechanical
computer
Position requires attainment of D1, D2 and D3 during appropriate intervals, but must be attained no later than four (4) years from assuming the position, or quicker as allowed by the State of CT.
A valid State of Connecticut driver's license to operate a motor vehicle with a clean driving record required.
Candidate must possess a high school diploma.
Knowledge of plumbing and water utility experience are desirable.
If the chosen applicant already holds a desired license, applicant will be eligible to start at a Grade 9.
Applicants must be able to use hand tools (such as wrenches and gate/curb keys), drive, stand for prolonged periods of time, walk long distances, lift 100 pounds, have the ability to obtain First Aid/CPR certifications, and work in confined spaces.
Bilingual candidate preferred.
Applicants must possess mechanical aptitude, intermediate computer skills, organizational ability, and effective communications skills, both oral and written.
Upon attainment of D3 Certification, employee will be eligible for standby rotation and position upgraded to a Grade 9.
Benefits
Cross train in our Eastern and/or Central Division.
Successful applicant will move through Steps 1 through 9 of the range at 6-month intervals with satisfactory performance to the maximum salary.
Job is classified as an hourly Grade 8, with a rate range that has a training wage of $39.85 per hour, until the chosen applicant obtains a treatment license.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1857
Year Established
The company was established in 1857 and has since grown into a major utility provider.
$1.675B Acquisition
Acquisition Value
Was acquired by Eversource Energy for $1.675 billion in 2017.
$110M Annual Revenue
Revenue
Generates around $110 million annually from utility services.
1st in New England
Market Standing
It’s the largest investor-owned water utility in New England.
Grew from a local supplier into one of the seven largest U.S. investor-owned water utilities.
Serves Connecticut, Massachusetts, and New Hampshire.
Provides regulated and non-regulated water and wastewater services to over 750,000 people across 70+ communities.
Typical projects include reservoir and dam management, water treatment plant operations, emergency supply restoration, and network upgrades.
Culture + Values
Respect – Being polite and courteous to each other; appreciating the background and opinions of co‑workers and customers alike; understanding that differing points of view and open and honest feedback strengthen work relationships; acknowledging that other people’s time is as valuable as your own.
Responsiveness – Promptly providing information and handling requests; keeping customers and co‑workers updated on the status of their requests; anticipating what needs to be done and doing it; replying to messages in a timely manner.
Responsibility – Being accountable by saying, “The buck stops here!” and resolving problems; going the extra mile or otherwise getting involved, even when it’s not in our job description; asking questions to identify the root cause of problems and directing solutions at those causes; managing our career and educational goals.
Reaching for excellence – Seeking the best way—not always the easiest way—to accomplish our goals; challenging each other on the status quo; relentlessly pursuing higher levels of achievement; incorporating these values into our daily lives.
Environment + Sustainability
2024 Green Fleet Award
Carbon Reduction Achievement
Recognized for electrifying a fleet of 183 vehicles, with the first EV added in 2019. Now includes hybrids, EVs, and charging stations in operation.
$1.7M State Grants
Water Treatment Investment
Secured state grants to implement PFAS removal system at the North Hampton, NH Mill Road Treatment Plant, reducing ratepayer costs.
$5K Sustainability Grants
Employee Recognition Program
Annual Environmental Champion Awards include $5,000 grants for winners to support sustainability projects.
Converted all offices to LED lighting and installed rooftop solar panels at five facilities (Headquarters, Customer Service Center, Operations Center, Easton Lake Plant, Aspetuck Environmental Center)
Recognizes its role as steward of water resources; advocates proactive conservation, environmental protection, and efficient resource use aligned with mission
Inclusion & Diversity
2020
Diversity & Inclusion Award
Earned AWWA Connecticut Section’s Diversity & Inclusion Utility Award, recognized for fostering a safe, caring, and respectful workplace culture.
Top Workplaces 2021
Employee Survey Recognition
Named one of Connecticut’s Top Workplaces by Energage employee survey, emphasizing a culture viewed as respectful, caring, and safe.
2020
Fairfield County Top Workplace
Recognized as a Fairfield County Top Workplace, with employees highlighting respect and responsibility as core values.
2020
Diversity & Inclusion Utility Award
Earned AWWA Connecticut Section’s Diversity & Inclusion Utility Award, recognized for fostering a safe, caring, and respectful workplace culture.
Guided by objectives: improving representation of women, marginalized groups, people with disabilities and veterans; creating inclusive environment fostering creativity and engagement; ensuring transparent communications; engaging diverse external stakeholders and suppliers; leadership accountability; manager training in diversity competencies.
President statement: “We recognize the importance of diversity in the workplace … embracing our employees' talent, unique perspectives, and life experiences translates into continued success”