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Critical Power Field Technician (UPS Engineer)
Pearce Services
Critical Power Field Technician responsible for maintaining and repairing UPS systems and related equipment for clients in Cincinnati, OH, area.
16d ago
$35 - $45
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Cincinnati, OH
Field
Company Size
3,500 Employees
Service Specialisms
Telecom operations
Telecom maintenance
Engineering services
Wireless services
Wireline/Fiber services
Network/ISP services
Planning & Professional services
Renewable energy services
Sector Specialisms
Telecommunications
Wireless Telecom
Wireline Fiber
Data Center ISP
Renewable Energy
Wind Energy
Solar Energy
Energy Storage
Role
What you would be doing
field troubleshooting
electrical installation
customer service
equipment testing
battery maintenance
technique training
- Field troubleshooting calls from customers to satisfactory resolution.
- Install electrical equipment such as small rack mounted UPS equipment, various size batteries, UPS/Battery monitoring equipment.
- Customer relationship building – provide excellent customer service; upsell products.
- Isolate basic hardware, software, and interface malfunctions utilizing various test equipment on multiple products and technologies.
- Lifting heavy objects and stretching above your head
- Coordinate multiple tasks simultaneously while maintaining 100% safety awareness.
- Maintain Battery Cabinets and racks, Maintenance Bypass’, Battery Monitoring Equipment, DC Systems and other electrical equipment.
- Teach and mentor crew members on proper techniques for site work, troubleshooting, repair and analyzing site data.
What you bring
ac/dc
electronics schematics
test equipment
compliance
critical power experience
decision-making
- Ability to kneel or crouch periodically.
- Good understanding of AC/DC electrical principles.
- Read and interpret electronics schematics with the ability to troubleshoot failures/faults to the component level.
- Must have a valid driver’s license with an acceptable driving record (if driving a Company Vehicle) and pass a pre-employment drug screen.
- Ability to lift and/or move up to 100 pounds for short durations.
- Quickly respond to critical situations.
- Knowledge of test equipment operation, such as multi-meters, and battery test equipment.
- Minimum of three (3) years serving in a third-party critical power field service or technical support role with a demonstrated progression in technical proficiency and capability -OR-
- At Pearce safety is our number one concern. Candidates must be able to comply with OSHA and applicable DOT Standards.
- Prior military training in electronics or avionics (A School, AIT, etc.) preferred.
- Minimum of five (5) years serving in an OEM service environment in the critical power space.
- Understand and have experience enforcing compliance with FCC/FAA/EPA/OSHA regulations and standards.
- Ability to travel for multiple days with Per Diem as projects require.
- Ability to stand for extended periods of time.
- Good judgment with the ability to make timely and sound decisions within fast paced changing priorities.
- Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations.
- Outstanding work ethic, punctual, trustworthy, and reliable – you will set the pace as a senior UPS/ Critical Power Engineer.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted for this position, including checking compliance with fcc/faa/epa/osha regulations and standards.
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Company
Overview
2020 Expansion
Partnership with New Mountain Capital
A strategic partnership in March 2020 expanded their services into full-spectrum renewable energy solutions.
$550M Revenue
2024 Milestone
Achieved over $550 million in revenue by 2024, marking significant growth.
~3,500 Employees
National Workforce
Operate with a staff of approximately 3,500 employees across the United States.
- They maintain climbing rigs and specialized training for technicians working at extreme heights on turbines.
- Their portfolio includes servicing 30,000 cell sites, 37 GW of wind energy, 25.5 GW of solar power, 10,000+ EV chargers, and 845 MW of energy storage.
- Typical projects involve telecom tower repairs, data-center backup power installations, wind turbine maintenance, solar commissioning, and EV charger upkeep.
- Safety: “Start SAFE, work SAFE, finish SAFE.”
- Quality: “We get the job done right the first time.”
- Innovation: “We develop new software, processes, and solutions that delight our clients by enhancing quality, efficiency, and transparency in our work.”
- Commitment: “Our pride is rooted in accomplishing extraordinary goals as a team.”
25.5 GW
Solar Capacity Serviced
Maintains and operates a significant portion of the U.S. solar infrastructure, contributing to cleaner energy production.
13K+ Miles Washed
Clean Energy Maintenance
Ensures optimal performance of solar panels through regular cleaning and maintenance.
10M Panels Washed
Maintained Solar Assets
Provides annual cleaning services for millions of solar panels to enhance energy output and longevity.
250K Locations
Critical Infrastructure Support
Dispatched specialized teams to maintain and manage infrastructure across renewable energy, telecom, and EV sectors.
- Nationwide maintenance and operations across wind, solar, EV charging, and energy-storage infrastructure
- Launched Pearce Renewables division to support full lifecycle of clean energy assets, including emergency response, repower, commissioning, and training
- Goal: to help provide a cleaner future via comprehensive renewable energy services
Employee NPS Rise
Employee Net Promoter Score Increased by 13 Points
The company saw a significant improvement in employee satisfaction, with the Net Promoter Score rising from +23 in 2021 to +36 in 2022.
Diversity Ratings
Employee Ratings by Gender and Ethnicity
Glassdoor reports that women rated the workplace 3.6★, while men rated it 3.2★, with Black/African American employees rating it 4.3★, Hispanic/Latinx employees 3.5★, and White employees 3.4★.
- Awarded as one of Comparably’s Best Companies for Happiest Employees.
- Open-door, team-oriented culture with supervisor care and a strong family-like environment.
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