Description
program management
risk management
compliance
data analysis
performance reporting
partner management
This role reports to the Financial Services Director and will closely with stakeholders across Product, Technology, Marketing, Legal & Compliance to drive the CBC business forwards.
- Managing, optimising, and growing our pre-paid Cashback Card (CBC) program.
- Managing fraud and financial crime risks in collaboration with compliance and risk teams.
- Ensuring the CBC product is compliant with all relevant financial services regulations.
- Monitoring and optimising partner performance and resolving issues.
- Collecting and analysing customer feedback (complaints data, customer panel data) as an input to developing and executing strategies to drive growth & retention
- Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap.
- Monitoring and reporting on performance metrics (activation rate, spend per card, load activity, cashback earned, fraud, and promotions).
- Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID check provider, sanctions check provider, 3DS provider, and card manufacturer. This will include contract negotiations, account management and reporting.
- Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education.
- You'll be able to identify and mitigate operational, financial, and reputational risks associated with the card product.
- Account management of partners
- Negotiating commercial terms with partners to secure attractive cashback offers.
Requirements
payments
vendor management
product strategy
compliance
data analysis
card issuing
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
- Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance.
- A strong background in payments, prepaid cards, or cashback/rewards programs with an understanding of the economics and profitability of a card product
- Significant experience in vendor management, particularly with external suppliers or partners relevant to a cashback or card program.
- Experience of developing a compelling, long-term product direction, understanding market trends (especially in cards/rewards/payments), and identifying growth opportunities.
- Experience working closely with Compliance and Legal teams within a regulated financial environment.
- Familiarity the financial services regulatory environment and the applicable regulations (e.g., FCA regulations including Consumer Duty, financial promotions, AML/CTF).
- Data-driven mindset with ability to analyse performance and make evidence-based decisions. Proficiency in data manipulation and analysis to generate performance reports.
- Excellent stakeholder management and communication skills.
- Knowledge of card issuing, processing, and payment networks from both a technical and commercial perspective.
- You can balance customer value with commercial sustainability, bringing an entrepreneurial approach to growing the CBC business
- Experience in commercial product management, commercial negotiations, and/ or partnership management.
Benefits
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- An industry benchmarked salary. We’ll share it during your first conversation.
- Electric Car salary sacrifice scheme through Tusker
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
- Family-friendly policies, designed to help you and your family thrive.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
Training + Development
Information not given or found
