Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control.
Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan.
Participate and provide oversight of internal controls and management standards.
Establish and maintain positive relationships and communicate successfully with leadership and support teams.
Responsible for team delivery of materials per contract to clients.
Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients.
Responsible for delivery and adherence to company programs, information and directives.
Responsible for teams efforts to successfully utilize integrated services to clients.
Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline.
Implement a proactive communication calendar to consistently communicate with our clients.
Provide supervision, oversight and training for a staff of management, administrative and/or other support personnel.
Determine appropriate staffing needs and oversee onboarding and training.
Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff.
Attend meetings with directors/clients and prospective clients as needed.
Requirements
microsoft office
gaap
management
community
confidentiality
communication
Confidentiality and discretion in the performance of all duties and responsibilities.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
Time management and time critical prioritization skills.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Self-motivated, proactive, detail oriented and a team player.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
Knowledge of GAAP at a proficient level.
7+ years of Management and/or Supervisory experience required.
7+ years of Community Association experience and large-scale Portfolio Management experience preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1979
Year Founded
The company was established in 1979 in Dallas.
300+ Branches
Branches Globally
Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.
7.5M Residents
Residents Served
They provide property management services to over 7.5 million residents globally.
It emerged as a pioneer in comprehensive community management.
It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.
Culture + Values
Service
Innovation
Family
Integrity
Loyalty
Environment + Sustainability
$100,000
Disaster Relief Contribution
Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.
No explicit net‑zero or sustainability targets found on corporate site
Corporate Responsibility section highlights support for communities during disasters
No specific data‑driven environmental goals or net zero target date publicly disclosed
Inclusion & Diversity
58% female
Employee Demographics
Refers to the percentage of female employees in the company's workforce.
52% people of color
Employee Diversity
Indicates the percentage of employees who identify as people of color.
Established Associa Women’s Network to support women’s career growth and education
Established Associa Multicultural Network to support cultural and ethnic understanding