Executive VP (Branch Operations)

Description

• Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control.
• Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan.
• Participate and provide oversight of internal controls and management standards.
• Establish and maintain positive relationships and communicate successfully with leadership and support teams.
• Responsible for team delivery of materials per contract to clients.
• Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients.
• Responsible for delivery and adherence to company programs, information and directives.
• Responsible for teams efforts to successfully utilize integrated services to clients.
• Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline.
• Implement a proactive communication calendar to consistently communicate with our clients.
• Provide supervision, oversight and training for a staff of management, administrative and/or other support personnel.
• Determine appropriate staffing needs and oversee onboarding and training.
• Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff.
• Attend meetings with directors/clients and prospective clients as needed.

Requirements

• Confidentiality and discretion in the performance of all duties and responsibilities.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Time management and time critical prioritization skills.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Knowledge of GAAP at a proficient level.
• 7+ years of Management and/or Supervisory experience required.
• 7+ years of Community Association experience and large-scale Portfolio Management experience preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance