Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Typically provides support to customers with larger or more complex requirements.
Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications.
Enters orders into computer system.
Responsible for prospecting new customers as well as providing high quality service to current customers. Actively makes phone calls and solicits sales orders.
Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.).
Generates sales quotations requiring a working knowledge of company products, procedures and practices.
Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
Provides training and assistance to less experiences Inside Sales Representatives.
Requirements
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
1998 Founded
Year of Establishment
The company was established in 1998, marking the beginning of its journey from a regional lumber supplier to a national leader in building materials.
2005 Public
Year of Going Public
The company went public in 2005, a significant milestone in its growth journey, especially after surviving the Great Recession.
~590 Locations
Nationwide Presence
The company operates approximately 590 locations across over 40 states, combining local insights with national reach.
$16 Billion Revenue
Annual Revenue
The company generates around $16 billion in annual revenue, driven by both materials and value-added products.
Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021).
Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork.
Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding.
Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack.
Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.
Culture + Values
Dedicated to meeting customer needs and providing high-quality products and services.
Operates with honesty, fairness, and transparency in all actions.
Committed to excellence and continuous improvement in all business areas.
Holds all members to high standards of performance and ethical conduct.
Collaborates to leverage strengths and achieve common goals.
Environment + Sustainability
2050 Net Zero
Carbon Neutrality Target
Aims to achieve net zero carbon emissions by a specific year, showing long-term commitment to climate action.
Commitment to reducing carbon footprint across operations and supply chain.
Focus on energy efficiency in manufacturing and distribution processes.
Sustainable product sourcing and eco-friendly materials usage.
Investing in renewable energy initiatives for company facilities.
Inclusion & Diversity
Goal to increase gender diversity within leadership roles.
Focused on creating an inclusive work environment where all employees feel respected and valued.
Developing programs aimed at increasing women in construction-related roles.
Tracking and reporting on gender and diversity metrics within the workforce.