Technical Support Engineer (Gas TC)
Finning
Identify and resolve product problems for Caterpillar gas engine fleet
16 days ago ago
Junior (1-3 years)
Full Time
Chesterfield, England, United Kingdom
Field
Company Size
16,000 Employees
Service Specialisms
Product support services
Fluid analysis
Customer training
Response, repair & rebuild
Financing
Rentals
Warranty (Equipment Protection Plans)
Service Information System
Sector Specialisms
Construction
Mining
Petroleum
Electric Power Generation
Education Infrastructure
Role
What you would be doing
supplier coordination
on-site support
problem resolution
technical support
issue reporting
failure analysis
- Work closely with Suppliers to improve product reliability & warranty expense. Monthly review with Caterpillar technical reps & service engineers demonstrating the output from the meeting (DPPM). Proactive approach via service letter, PIQ & field follow programmes. 20%
- On-site critical customer / product problem assistance. Co-ordinate and assist service operations with on-site support to reduce customer & business impact including failure analysis & fire/incident investigation.15%
- Develop & maintain relationships with the service delivery network. Visibility within the service operations e.g. engineer tool box talks. Proactive communication of technical information via engineer forum. Provide coaching and mentoring for the technical network.15%
- Identify & co-ordinate product problem resolution. Maintain product problem, risk, resolution & status report in Dealer product problem management system (DPPM) via DSN. 50%
- Provide information and Technical Support to Engineers to enable the first-time fix.
- Produce monthly top five issues report to Service Technical Supervisor.
What you bring
six sigma
engineering apprenticeship
microsoft office
caterpillar systems
customer service
analytical
- Good interpersonal skills
- PIQ DSN completion rate within predetermined time lines.
- Customer Service skills
- Experience of Caterpillar warranty procedures and reporting systems
- Product problem resolution in order to prohibit potential exposure of what could be up to £500k, worst case scenario.
- 7-10 years’ experience of working with Caterpillar products
- 6-sigma green belt accredited
- Engineering Apprenticeship plus 5-10 years of general engineering experience
- Attention to Process
- Experience of Caterpillar business structure and systems
- Analytical skills
- Fully conversant with Caterpillar & Finning computer systems including, but not limited to: Service Information System, Electronic Technician, Dealer Business System, Service Information Management System, Continuous Product Improvement, Dealer Solutions Network, Dealer Product Support Search, CAT Product Information System, Finning Product Problem Management, Dealer.cat.com
- Proficient with Microsoft business systems (Word, Excel, PowerPoint, Access, Outlook)
- PPM data accuracy. Safety & Priority PIP completion metrics.
- A competitive salary
- The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
- Annual Bonus
- 25 days annual leave + bank holidays (purchase additional 5 days holiday)
- Laptop and phone
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
- Service response time.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
- operates in key global markets including Canada, South America, and the UK.
- specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
- plays a crucial role in powering large-scale infrastructure projects and driving resource development.
- offers parts, maintenance, and innovative technological solutions to clients worldwide.
- has supported some of the largest and most ambitious projects globally.
- has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
- Safety First: Ensuring a safe and healthy work environment for all employees.
- Integrity: We act with integrity, doing the right thing even when no one is watching.
- Customer Success: We aim to create long-term value for our customers and build lasting relationships.
- Excellence: We strive for excellence in everything we do and continuously improve.
- Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
- Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
- Reduction of greenhouse gas emissions, energy use, and waste generation.
- Enhancing energy efficiency and sustainability practices across operations.
- Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
- Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
- Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
- Ongoing efforts from leadership to improve gender diversity and inclusion.
- Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.
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