Key Account Manager – Gas

Description

• Build a multi-level relationship network across our Strategic gas customers, from project engineers to senior leadership to ensure visibility and trust.
• Support contract negotiations to ensure mutual value and transparent communication.
• Monitor and report on IESs performance across all projects, safety, quality, schedule, and customer satisfaction.
• Feed opportunity intelligence to estimating and bid teams to improve competitiveness and price accuracy.
• Support cross-selling across civil, mechanical, electrical, and specialist hydrogen/CCUS capabilities.
• Lead post-project reviews and capture lessons learned to continuously improve execution and client experience.
• Develop and maintain a Key Account Plan mapping all stakeholders, live projects, frameworks, and emerging opportunities.
• Lead regular account review meetings (monthly/quarterly) with customers and IES leadership.
• Oversee commercial performance across all contracts, including frameworks, variations, and renewals.
• Capture and document client feedback, actions, and sentiment; ensure lessons are communicated internally.
• Coordinate early engagement on forthcoming programmes and feasibility work.
• Participate in strategic supplier reviews, demonstrating IESs performance, value-add, and future capability.
• Ensure that maintenance works remain exemplary in delivery consistency and compliance.
• Identify and position IES for new workstreams and frameworks in both Pipelines and AGIs, focusing on multi-discipline and complex project growth.
• Act as the primary point of contact for our strategic gas customers relationship matters, operational, commercial, and strategic.
• Collaborate with design and delivery teams to package IESs multidisciplinary offering into compelling customer propositions.
• Provide early escalation and resolution of customer issues or risks.

Requirements

• Proven ability to manage complex client relationships and translate technical delivery into commercial opportunity.
• Excellent communication, presentation, and stakeholder engagement skills.
• Experience in managing NEC3 or 4 forms of contract is required
• Strong background in engineering, construction management, or utilities (high pressure gas a significant advantage).
• Deep understanding of pipeline and AGI infrastructure, ideally above 7 bar works.
• Experience or interest in Hydrogen, CCUS, and energy transition projects is advantageous.

Benefits

• Opportunity to own a key contract portfolio and shape service delivery.
• Supportive team environment committed to high safety and quality standards.
• Competitive salary
• Career development opportunities within a growing energy services company.

Training + Development

Interview process

Visa Sponsorship

Security clearance