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Customer Service Officer
Certis
First point of contact troubleshooting technical issues and managing support tickets.
2d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Singapore
Field
Company Size
27,000 Employees
Service Specialisms
Physical Security
Aviation Security Services
Integrated Facilities Management
Business Process Outsourcing
Technology Services
Cash Management & Secure Logistics Solutions
Total Cash Management
Personal Solutions
Sector Specialisms
Healthcare
Retail
Transport
Government
Infrastructure
Buildings
Residential
Commercial
Role
What you would be doing
ticket management
troubleshooting
report preparation
team coordination
customer support
process improvement
- Work on world-class security projects renowned for their safety, reliability and efficiency
- Identifying the issue encountered by the customer and opening the relevant support ticket in system
- Planning and tasking of maintenance support teams to align with client’s schedule
- Preparation of reports
- Follow-up and update customer status and information
- Monitor and follow-up on all outstanding support tickets till closure
- Determine the solution based on the issue and details provided by customer
- Record events and problems and their resolution in logs
- Handling customer complaints or feedback
- Coordinate with maintenance support team to resolve clients’ concern
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Identify and suggest possible improvements on existing processes
- Assisting customers to troubleshoot the suspected fault through carefully designed questions
What you bring
customer service
team player
1 year
engineering
it
english
- Customer service oriented, positive attitude and team player
- At least 1 year of experience in call-centre and customer service environment
- Candidates with field of study in Engineering and Information Technology will be of added advantage
- Must be able to perform rotating shift duties, including weekends and public holidays
- Able to converse in English fluently
- A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
- Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
- Community volunteering opportunities
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1958Founded
Year of establishment as a Police unit
Born in 1958 as a Singapore Police Force unit, the company has a long history rooted in public safety and security operations.
S$1.2BRevenue
Annual revenue milestone
The company achieved a significant revenue milestone of S$1.2 billion after merging physical security, facilities management, and technology operations.
- Evolved through heavy-civil style expansion into a tech-enabled security powerhouse corporatised in 2005.
- Backed by Temasek, it became an ops-tech specialist by integrating physical security, facilities management, customer service, and technology.
- Signature 'Security+' model integrates armed guard services with smart tech, command-control systems (like ARGUS), and cloud infrastructure via AWS collaboration.
- Operates across Asia Pacific and Middle East, guarding VVIPs, airports, and major venues like Jewel Changi in Singapore, Australia, Hong Kong, Qatar, and China.
- Typical projects include airport security, cash-in-transit logistics, facility management, tech-driven monitoring, and aviation screening.
- A 'can‑do culture' that recruits talent with a similar proactive attitude.
- People are at the center of all our initiatives and decisions.
- Departmental collaboration is encouraged, with teams uniting to achieve shared goals.
- Senior leadership empowers managers and team members to drive positive changes within the organization.
- Learning is prioritized through training programs, flexibility in career paths, and opportunities for career progression.
Net Zero 2050
Target Year
Committed to achieving a net zero carbon footprint by 2050.
EcoVadis Score
Sustainability Rating
Received EcoVadis Bronze Medal (March 2024) with score improved from 47/100 to 64/100 in two years.
- Optimises emissions and energy via electric/hybrid fleets and environmentally-conscious infrastructure
- Promotes responsible consumption: deliberate reduce-reuse-recycle policies
- Industrial certifications: ISO 45001, Bizsafe; Modern Slavery Statement demonstrates ethical compliance
- Supports customer sustainability via smart, operational-design solutions that enhance energy efficiency and circular-economy practices
- Adopts ALIVE Charter to ensure equal voice and freedom of expression
- Meritocratic performance management with frameworks ensuring fair progression and reward
- Certifications (Bizsafe, ISO 45001) reflect commitment to equity and safe workplaces
- Employee Assistance Programmes support mental‑health access to trained professionals
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