Customer Operations Technician

Description

• Updating the works management system with job progress and KCI messages.
• Using business systems to deliver timely updates to customers affected by planned activities.
• Supporting the dispatch team during urgent or emerging events, including making direct calls to customers on the Priority Services Register (PSR).
• You’ll work closely with internal teams such as network & control rooms, the CLO team, water quality, the call centre, and the customer journey & experience team.
• Recording customer updates in the billing system as required.
• Ensuring full compliance with company standards and operating with integrity at all times.

Requirements

• Familiarity with IBM Maximo, Aptumo, and Essendex systems is desirable but not essential.
• Experience in a customer service environment, ideally including interactions with vulnerable customers.
• Excellent communication skills, with the ability to engage confidently with a wide range of stakeholders and customers.
• Functional Skills qualifications or GCSE‑level competency (essential).
• Customer service qualifications (advantageous but not essential).
• A target‑driven approach with strong organisational skills and the ability to manage your own workload effectively.
• Proficiency in Microsoft applications (essential).
• Experience managing data and coordinating multiple communication channels.

Benefits

• Eyecare vouchers – via Specsavers.
• 24/7 remote GP access.
• 25 days holiday + bank holidays.
• Company pension with employer contributions.
• Employee Assistance Programme (EAP).
• 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
• A competitive salary plus benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance