Head of Rent Service Charge & Customer Accounts

Description

The purpose of the role is to lead the strategic development and operational management of Guinness’s Rent, Service Charge and Customer Accounts service.

Requirements

We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You’ll be able to demonstrate

• Significant experience of leading, managing and motivating multi-disciplinary operational teams.
• Proven track record of strategic and operational planning in leading the delivery of high-quality customer focused services.
• Demonstrate the Guinness Leadership and Management Standard.
• Exceptional customer and commercial focus demonstrated in personal actions and behaviours.
• Excellent oral and written communications.
• Excellent knowledge of Microsoft Office.
• Experience of leading implementation of significant business change.
• Senior management experience in Rent, Service Charge and Customer Accounts management environments.
• Educated to degree level and/or relevant professional qualification, e.g. CIH Level 6.
• Experience of leading delivery of measurable improvements in performance and quality.

Benefits

We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. This permanent, full-time, 35 hours per week vacancy based in our Oldham office has a hybrid working option.

Training + Development

Interview process

Visa Sponsorship

Security clearance