Service Coordinator

Description

• Respond to and resolve resident concerns in a timely and professional manner
• Liaise with Leasing team for lease renewals, assignments, and roommate changes, ensuring accurate system updates
• Issue contractor and visitor passes and maintain accurate records
• Conduct regular property and vacant suite inspections to ensure building standards are met
• Prepare adjustment forms for resident charges and fines
• Issue notices of entry and coordinate scheduling with residents Post and distribute building notices via email, common areas, and suites as required
• Execute monthly and quarterly resident events
• Manage resident access systems, including fob creation, visitor parking passes, buzzer registration, and parking/locker assignments
• Monitor resident arrears and take appropriate action, including eviction notices and RTDRS filings
• Conduct annual and complaint-driven suite inspections; issue warning letters as needed
• Process notices to vacate, conduct pre-move-out inspections, and update turnover schedules
• Facilitate insurance claims for resident-caused damages and provide required documentation
• Oversee guest suite and amenity upkeep, ensuring cleanliness and readiness for bookings
• Conduct move-out inspections and prepare adjustment forms for Property Administrators
• Maintain excellent resident relations through collaborative problem-solving with team members
• Monitor work orders to ensure completion within 24–48 hours and create purchase orders as required
• Address deficiencies from inspections promptly
• Manage all incoming and outgoing resident emails and internal/external communications
• Issue and process purchase orders, verify completed work, and ensure timely vendor invoicing and payment
• Coordinate with Maintenance Manager and contractors to address maintenance issues promptly
• Manage suite turnover, including vendor coordination and Yardi updates to meet rent-ready timelines
• Perform general administrative duties, reporting, and inventory management as required

Requirements

• 1+ year of experience in residential property management operations, including strong organizational and scheduling skills
• Availability to work during month-end periods, including weekends and statutory holidays Proficiency in Microsoft Office and property management/accounting software; preference for Yardi experience
• Professional, self-motivated, and flexible with strong conflict-resolution abilities Ability to manage multiple priorities, meet tight deadlines, and work under pressure with accuracy and attention to detail
• Excellent verbal and written communication skills; ability to build positive relationships with team members and residents
• High school diploma

Benefits

• A friendly, welcoming, and supportive culture
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• Up to $5,000 annual mental health coverage
• Up to $2,000 annual education allowance
• 3 paid personal days per year
• 3 weeks of vacation per year
• A comprehensive health benefits plan that supports you and your family

Training + Development

Interview process

Visa Sponsorship

Security clearance