Technical Support Analyst

Description

• Maintain composure in stressful situations
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Manage IT hardware procurement activities
• Meet deadlines
• Follow procedures to ensure suppliers can be paid for products and services
• Maintain and communicate operations project status and issues
• Assist suppliers with addressing payment issues

Requirements

• Excellent Communication Skills - Communicates verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Proficient at making and conducting effective presentations
• Interpersonal Skills - Successfully, professionally, and diplomatically interacts with others and develops relationships with people who have varying styles, levels in the organization, and knowledge of IT
• Solution Oriented - Maintains a positive attitude oriented towards creating solutions and developing new approaches, doesn’t let distractions get in the way, isn’t overwhelmed with problems/issues
• Organizational Agility – Knows how Delta works, how to get things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the Delta culture
• Proficient at managing large volumes of tasks and prioritizing work
• Proficient with Microsoft Sharepoint
• Perform tasks accurately
• Learn quickly and adapt to change
• Proficient with advanced Excel capabilities
• Functional Expertise - Demonstrates knowledge of policies, general practices, procedures, etc. relevant for the area in which the individual works
• BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
• Familiarity with Ariba procurement processes
• Proficient at creating ServiceNow reports
• High School Diploma, GED or High School Equivalency
• Exposure to ServiceNow platform lists, menus, and request management capabilities
• Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeps current on technical developments, stays informed about industry practices, and knows how to apply relevant technical processes to appropriate business needs
• Understand business and technical requirements
• Proficient at creating process flows with Microsoft Visio
• Teamwork - Works well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defining success in terms of the entire team through mentoring and knowledge transfer
• Excellent organizational skills
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Excellent customer service skills
• Have a proven record of successfully achieving objectives
• Familiarity with SAP
• Proficient with ServiceNow request management and asset management functions

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance