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Tenancy Sustainment Officer

Tuath Housing Association

Providing affordable and quality housing solutions across Ireland.

Assist tenants to sustain tenancies via benefits, budgeting and support.

9d ago

Junior (1-3 years)

Full Time

Dublin, County Dublin, Ireland

Hybrid

Company Size

150 Employees

Service Specialisms

Property Development

Housing Management

Maintenance Services

Affordable Housing

Sector Specialisms

Residential

Buildings

Housing Management

Property Services

Building Surveying

Project Management

Planned Maintenance

Cyclical Maintenance

Role

What you would be doing

case management

data reporting

benefits advice

risk assessment

customer contact

entitlement identification

Work closely with Income Collection Team to minimise arrears particularly due to affordability and budgeting issues which can include no take up of benefits, overpayments and sanctions and focusing on priority debts,
To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
Ensure our customer's voice is heard by supporting service improvements because of customer intelligence, feedback, and insight
To provide information including statistics on Tenancy Sustainment activities as required.
instructions, and use personal protective equipment where required.
Receive referrals from customer-facing colleagues and make judgements to restrict case work to a
Assess, analyse, and solve complex issues in the delivery of Welfare Rights. Prepare and present
Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
are aware of and adhere to any specific instructions and use personal protective equipment where
Represent Tuath Housing at conferences, meetings, network events in relation to Housing Associations and Tenancy Sustainment.
Supporting customers with budgeting, reducing their rent arrears, and accessing specialised
Undertake personal development and training to keep up to date with developments in housing
Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.
Develop links with other service providers voluntary and statutory, and maintain good working
Develop targeted benefit take-up campaigns to target areas of need
Ensure the HMS is updated with full and accurate case management records and provide
Provide statistical data, information, and testimonials for annual report.
Identify and refer appropriate cases onto other specialist providers e.g. debt counsellors as well as
manageable level, providing targeted information and support where appropriate.
customers, including progressing applications, revisions and appeals on behalf of the customer to
Keep Tuath's website and social media platforms up to date with Tenant Engagement information, contribute to internal and external publications and provide statistical data, information, and testimonials for annual reports.
To manage your daily workload to deliver and efficient and effective Tenancy Sustainment Service ensuring a positive outcome for individuals and families.
Ensure that team members are aware of any risks associated with their role, adhere to any specific
Deliver welfare benefits advice in a proactive and targeted manner, taking account of good practice
In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
Provide input into the Operational plans.
Proactively manage customer contact to complete welfare benefit assessments via inbound and
Work collaboratively with external stakeholders, including community groups, local authorities, and other housing associations.
Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
To maximise benefits through correct identification of entitlement of existing and prospective customers.

What you bring