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Highgate

Front Desk Agent

Company logo
Highgate
Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Provide courteous front‑desk service, handling check‑ins, check‑outs and guest inquiries.
3d ago
Junior (1-3 years)
Full Time
Louisville, KY
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
check‑ins
check‑outs
reservations
cash handling
guest services
promotion management
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Assist guests with safe deposit boxes .
  • Maintain a clean work area.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain a warm and friendly demeanor at all times.
  • Maintain and market promotions and guest programs.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Follow all cash handling and credit policies.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Be aware of closed out and restricted dates.
What you bring
front desk
computer
high school
customer service
problem solving
multitasking
  • Must be able to maintain confidentiality of information.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Be familiar with hospitality terminology.
  • Experience in a hotel or a related field preferred.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Computer experience required.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be familiar with all in-house groups.
  • Must be able to cross-train in other hotel related areas.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Customer Services experience preferred.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Have knowledge of emergency procedures and assist as needed.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
  • Specializes in identifying and unlocking value across the hospitality and real estate sectors.
  • Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
  • Expertise includes hotel operations, development, asset management, and investment strategies.
  • Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
  • Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
  • Known for innovative strategies and the ability to transform and enhance real estate properties.
  • Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
  • Commitment to excellence in hospitality
  • Innovation through technology and operational efficiency
  • Creating memorable guest experiences
  • A culture of respect, integrity, and professionalism
  • Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
  • Commitment to reducing carbon footprint
  • Investment in energy-efficient technologies
  • Water conservation programs
  • Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
  • Focus on creating an inclusive and diverse workforce
  • Gender balance initiatives, with a focus on leadership roles
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