Sales Coordinator

Description

The Guest Experience Specialist delivers personalized, high-quality service by understanding individual needs, managing escalated issues, and supporting VIP and special guests. The role builds long-term relationships, promotes loyalty programs, and ensures seamless coordination of events and special requests.

The position involves anticipating guest preferences, resolving conflicts, handling VIP requests with discretion, promoting loyalty benefits, and assisting with event planning. The specialist also undertakes ad-hoc projects as assigned by management.

• Anticipate and personalize guest experiences based on individual preferences.
• Resolve escalated guest issues and mediate conflicts in collaboration with other departments.
• Provide discreet, professional service to VIPs and high-profile guests, handling special requests.
• Promote loyalty programs, offer exclusive benefits, and gather feedback to enhance satisfaction.
• Foster long-term guest relationships through consistent engagement and rapport building.
• Assist in planning and executing special events, conferences, and meetings.
• Perform ad-hoc duties and special projects as directed by management.

Requirements

A graduate degree in business management is preferred, with 2-3 years of front-desk or reception experience, preferably in the automotive sector. Candidates must demonstrate strong communication, teamwork, relationship-management skills, fluency in English (Arabic a plus), and proficiency in Microsoft Office.

• Hold a graduate degree in business management (preferred) with 2-3 years front-desk or reception experience.
• Demonstrate excellent communication, teamwork, and business relationship management skills.
• Fluent in English; Arabic proficiency is an advantage.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance