Jll
JLL provides professional services in real estate and investment management worldwide.
3 days ago
$95,000 - $117,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Thousand Oaks, California, United States | Cambridge, Massachusetts, United States | Apex, North Carolina, United States | Columbus, Ohio, United States | West Greenwich, Rhode Island, United States
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Sector Specialisms
Description
client management
training leadership
instructional design
delivery models
project tracking
roi innovation
The role focuses on customer relationship management across JLL and its clients, leading all projects for strategic direction. It partners with the Account Leadership team—including the Account Director, Operations Management, HSSE, and Quality—to align all business lines. Additionally, the incumbent oversees the account training team to implement standards from Corporate JLL, Life Sciences, and all service lines.
Day‑to‑day duties include leading training initiatives, supervising daily training activities, and developing strategy, direction, and priorities for projects and deliverables. The position maintains instructional design standards, creates processes to track milestones, estimates time and cost, and selects optimal delivery models (in‑person, online, etc.). It also resolves technical and operational issues while driving innovative solutions to improve client ROI.
- Manage customer relationships across JLL and clients to ensure account success.
- Lead and direct strategic training projects and initiatives.
- Partner with Account Director, Operations, HSSE, and Quality teams to align business lines.
- Supervise daily training activities, troubleshoot issues, and oversee the account training team.
- Develop instructional design standards, templates, and project plans.
- Identify optimal training delivery models (in‑person, online, etc.) based on technology and user groups.
- Track project milestones, timelines, and cost estimates; drive innovation to improve client ROI.
- Maintain strong communication and presentation skills to demonstrate training ROI.
Requirements
training material
life sciences
regulatory
strategic partnerships
communication
travel
Required qualifications include experience creating training material in the Life Sciences or highly regulated environments, proven strategic partnership and positive customer relationships, and training management in a regulatory context. Excellent communication and staff‑management abilities are essential. Preferred qualifications include willingness to travel up to 25% domestically and the ability to work remotely from listed locations.
- Experience creating training material in Life Sciences or highly regulated environments.
- Proven strategic partnership and positive customer relationship record.
- Training management experience within a regulatory context.
- Excellent communication and staff management abilities.
- Ability to travel up to 25% domestically to client sites.
Benefits
JLL empowers employees to shape a brighter future in real estate, combining world‑class services, advisory, and technology. The firm fosters an inclusive culture where people can thrive, grow meaningful careers, and belong. It hires talent from commercial real estate, skilled trades, and technology, offering remote work with multiple U.S. locations.
Compensation is estimated between $95,000 and $117,000 annually, supplemented by benefits such as 401(k) matching, comprehensive medical/dental/vision coverage, paid parental leave at full salary, PTO, holidays, and early wage access through Daily Pay. JLL is an equal‑opportunity employer that provides reasonable accommodations for disabilities and protects candidate privacy through its privacy statements.
- Remote work with locations in Apex, NC; Cambridge, MA; Columbus, OH; Louisville, KY; Thousand Oaks, CA; West Greenwich, RI.
- Salary range $95k–$117k per year (estimated).
- 401(k) matching, comprehensive medical/dental/vision benefits.
- Paid parental leave at 100% salary, PTO and company holidays.
- Early access to earned wages through Daily Pay.
Training + Development
Interview process
Visa Sponsorship
- no visa sponsorship provided; must already be authorized to work in the u.s.
Security clearance
- subject to a background check for job-related convictions.
- only job-related convictions will be considered.
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.