MORTGAGE VENDOR RELATIONSHIP MANAGER

Description

• Maintain documentation related to vendor oversight, including performance reviews, audit findings, and remediation plans.
• Develop and maintain strong relationships with all third-party service vendors, ensuring strategic alignment between internal operations teams and vendor partners to support loan cycle time goals.
• Complete quarterly scorecards for each vendor, evaluating performance metrics, service level agreements (SLA), service quality, and compliance.
• Monitor vendor compliance with company policies, audit requirements, and data-security standards.
• Provide actionable insights and recommendations to leadership based on vendor performance, trends, and operational data to drive process improvements and strategic decisions.
• Analyze vendor performance data to recommend and implement process and workflow improvements to strengthen appraisal operations.
• Collaborate with compliance teams to ensure adherence to regulatory requirements and internal policies.
• Support vendor-related training initiatives for internal staff and vendor partners.
• Stay updated with industry trends and best practices to enhance vendor management strategies.
• Lead regular vendor meetings and business reviews to assess performance, compliance, and service quality, while proactively managing third-party risks.
• Collaborate with internal teams to align vendor services with business needs and strategic goals; Escalate potential compliance or quality risk to internal compliance and risk teams.
• Proactively identify trends, bottlenecks, escalations, and service delays with vendors to drive resolution and improvement based on scorecard results.
• Serve as the main point of contact for all third-party vendors, both onshore and offshore, including AMCs, appraisal firms, quality-control providers, and other service vendors within the mortgage operations organization.

Requirements

• Experience working with appraisal AMCs and other third-party mortgage operation vendors (e.g. Reggora, DataVerify, Closing Corp)
• Strong analytical, communication and interpersonal skills.
• Experience with loan origination systems or appraisal management platforms (e.g. Encompass, Blend) preferred.
• Familiarity with vendor risk management frameworks and methodologies.
• Bachelor's degree in Business, Finance, or related field preferred (or equivalent experience); High school diploma or equivalent required.
• In depth understanding of appraisal guidelines, mortgage lending processes, and regulatory requirements.
• Strong knowledge of conventional and government loan programs and processing procedures.
• Proven ability to analyze data and make informed decisions.
• Project management experience is a plus.
• Proficient in Microsoft Office Suite and vendor management software.
• At least 3-7 years of experience in mortgage operations, vendor management, or a related role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance