Running and distributing weekly reports for rescheduled consults, open status jobs, and “pending” client lists.
Updating the local marketing including showroom hours on the website, social media, Yelp and Google reviews.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Updating and maintaining Design Consultant bios on the website.
Collaborating with Design Consultants to follow up on the “pending” client lists.
Maintains an adequate supply of the Design Consultant and Showroom samples in the showroom at all times.
Responsible for sales administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Sending out “client anniversary” marketing campaigns.
Tracking and maintaining client traffic reports and distributing to leaders.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Responsible for lead management in an efficient and detailed manner for our Design Consultants, using CRM.
Managing the Digital Showroom activities including local photos and keeping the “offer list current based on market.
Requirements
cad
epicor
salesforce
microsoft office
associates degree
calendar mgmt
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Associates Degree related to business, sales administration, or marketing from an accredited college or university preferred
High school diploma and/or GED
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment