Technical Trainer

Description

• Conduct classroom training events at various company locations.
• Conducts mandatory training programs for all new personnel (i.e.: Forklift Safety, A/C 609, etc.).
• Manage and build new and existing relationships.
• Document and maintain training records for assigned operational units and class participants.
• Serve as Mentor to assigned Mentee candidates.
• Develop and conduct training and documentation on new procedures and systems.
• Develop systematic career training pathways to assigned Mentees.
• Attend assigned Caterpillar instructor lead training.
• Develop and conduct customer technical training sessions.
• Assist in recruiting efforts for all Thompson Machinery locations.
• Plan and coordinate focused training programs for technicians.
• Attend training as required and actively seek to continually enhance understanding of processes and methodologies.
• Provide value to the company by being a contributing member of the training team, delivering products to both our customers and staff.
• Develop and maintain training curriculum, documentation and course presentation materials as a resource inventory for future use.
• Coordinate and maintain training resource inventory.
• Collaborate with peers, subject matter experts, and end-user customers to define, clarify, and validate training requirements and specifications.
• Travel between Thompson Machinery locations as assigned

Requirements

• Effective time management skills.
• Detailed understanding of Thompson Machinery products and services, with a focus on how customers use our products and services.
• Strong interpersonal, problem-solving and presentation skills.
• Possess a minimum of a High School diploma or equivalent, with a preference to completing training and/or equipment service and maintenance training through an accredited technical school, equipment dealership or manufacturer program.
• Demonstrate mentoring, coaching and team building skills.
• Equipped with the soft skills necessary to be successful in interactions with others.
• Exposure to world-class CAT training and development
• Experience with and able to utilize Microsoft Office software applications software (MS Excel, Word, PowerPoint, Lotus Notes).
• Five (5) or more years’ experience with equipment service, diagnostics and troubleshooting construction equipment.
• Able to work in cross-functional groups and lead collaborative projects.
• Ability to learn and use Caterpillar proprietary software (ET, SIS, DBS, VIMS).
• Strong analytical skills and able to turn complex processes into workable training programs.

Benefits

• Tool Purchase Assistance to buy high-quality tools at deep discounts
• 401k matching
• 8 paid holidays annually
• Profit Sharing
• Various medical plan options, including a no-cost option
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employer-paid basic life insurance
• Employer-paid short-term and long-term disability insurance
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Competitive pay
• Vision and dental insurance
• Tuition Reimbursement
• Work uniforms and professional cleaning services
• Financial Wellness programs
• Training and Development programs
• Annual stipend toward the purchase of work boots
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance