Information Technology Help Desk Technician at Jinkosolar U.S. in Jacksonville, FL | Kablio

Role

Description

ticketing

desktop support

hardware setup

user provisioning

printer management

on‑call

Assist users in resolving issues with PCs, desktop applications, antivirus software, smartphones, and printers. Work in a fast-paced environment alongside a dedicated team of IT professionals supporting a 24/7 manufacturing facility.

Document all work performed, including troubleshooting steps and resolutions.
Assist with inventory management, asset tracking, and IT onboarding for new employees.
Escalate complex issues to senior IT staff when necessary and follow through to resolution.
Provide guidance to users on technology best practices and cybersecurity awareness.
Support Microsoft 365 applications, email, and collaboration tools.
Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access.
Provide first-level support for Microsoft Windows desktop environments.
Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices.
Set up user accounts, permissions, and profiles in accordance with company policies.
Utilize ticketing and remote support tools to respond to user requests efficiently.
Install, configure, and manage network and local printers.
Participate in a scheduled on-call rotation to support a 24/7 operation when required.

Requirements

comptia

active directory

microsoft 365

windows

problem solving

customer service

Excellent customer service skills; patient, professional, and solution oriented.
Ability to work independently and collaboratively within a team.
Ability to manage multiple tasks in a fast-paced environment.
CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required.
Strong problem-solving abilities and eagerness to grow technically.
Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP).
Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
Strong understanding of Microsoft Windows desktop environments.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

400 MW Annually

Solar Panel Factory Capacity

Produces solar panels using highly automated robotics and AI-enabled quality control.

28 GW Deployed

Total Solar Capacity in U.S. and Canada

Supported solar installations across residential, commercial, and utility-scale projects.

300 GW Global Capacity

Total Installed Module Capacity

Reflects the company’s significant contribution to global solar energy infrastructure.

7 GW Vietnam Facility

Ingot and Wafer Production

Strategic investment to diversify supply chain and enhance production capabilities.

Anchors North American operations from offices in Silicon Valley and Jacksonville as the U.S. subsidiary of a global photovoltaic powerhouse.
Operates a state-of-the-art, highly automated solar panel factory in Jacksonville, Florida, producing up to 400 MW annually with robotics and AI-enabled quality control.
As part of a vertically integrated supply chain—from silicon wafers to PV modules and storage—its EAGLE® product line is locally manufactured and third-party certified.
Typical projects span residential rooftops, commercial installations, and utility-scale arrays, backed by bundled storage solutions tailored to grid-scale clients.
Pioneered the first national PV recycling network in the U.S., offering take-back services for end-of-life solar modules through a formal stewardship program.

Culture + Values

Customer First: We prioritize customer satisfaction and value long-term relationships with our clients.
Innovative Thinking: We foster innovation and creativity in our products and services to lead the solar industry.
Integrity: We hold ourselves accountable to the highest ethical standards, ensuring trust and transparency in every action.
Collaboration: We work together as a team, respecting and valuing diverse perspectives to achieve common goals.
Excellence: We strive for continuous improvement and operational excellence in all aspects of our business.

Environment + Sustainability

Carbon Neutrality by 2035

Commitment to Sustainability

Achieving net-zero emissions by 2035 as part of their environmental goals.

8% Efficiency Increase

Improved Solar Product Efficiency

Enhanced product performance, contributing to reduced energy consumption.

Focus on reducing the carbon footprint of solar panel manufacturing.
Produces high-efficiency solar products with a commitment to environmental responsibility.
Sustainability efforts include reducing water usage, minimizing waste, and optimizing the supply chain for a greener footprint.

Inclusion & Diversity

Committed to building a diverse and inclusive workplace with a focus on achieving a balanced gender ratio in leadership roles.
Set specific goals to increase gender diversity in technical and executive positions globally.
Aims to create a work environment that supports equal opportunities for career growth for all employees.

Articles

About Jinko (U.S.)

Homeowners – Solar & Storage 101

Jinko in Jacksonville, FL

Contact IR – Investor Relations

Role

Description

ticketing

desktop support

hardware setup

user provisioning

printer management

on‑call

Document all work performed, including troubleshooting steps and resolutions.
Assist with inventory management, asset tracking, and IT onboarding for new employees.
Escalate complex issues to senior IT staff when necessary and follow through to resolution.
Provide guidance to users on technology best practices and cybersecurity awareness.
Support Microsoft 365 applications, email, and collaboration tools.
Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access.
Provide first-level support for Microsoft Windows desktop environments.
Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices.
Set up user accounts, permissions, and profiles in accordance with company policies.
Utilize ticketing and remote support tools to respond to user requests efficiently.
Install, configure, and manage network and local printers.
Participate in a scheduled on-call rotation to support a 24/7 operation when required.

Requirements

comptia

active directory

microsoft 365

windows

problem solving

customer service

Excellent customer service skills; patient, professional, and solution oriented.
Ability to work independently and collaboratively within a team.
Ability to manage multiple tasks in a fast-paced environment.
CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required.
Strong problem-solving abilities and eagerness to grow technically.
Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP).
Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
Strong understanding of Microsoft Windows desktop environments.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

400 MW Annually

Solar Panel Factory Capacity

Produces solar panels using highly automated robotics and AI-enabled quality control.

28 GW Deployed

Total Solar Capacity in U.S. and Canada

Supported solar installations across residential, commercial, and utility-scale projects.

300 GW Global Capacity

Total Installed Module Capacity

Reflects the company’s significant contribution to global solar energy infrastructure.

7 GW Vietnam Facility

Ingot and Wafer Production

Strategic investment to diversify supply chain and enhance production capabilities.

Anchors North American operations from offices in Silicon Valley and Jacksonville as the U.S. subsidiary of a global photovoltaic powerhouse.
Operates a state-of-the-art, highly automated solar panel factory in Jacksonville, Florida, producing up to 400 MW annually with robotics and AI-enabled quality control.
As part of a vertically integrated supply chain—from silicon wafers to PV modules and storage—its EAGLE® product line is locally manufactured and third-party certified.
Typical projects span residential rooftops, commercial installations, and utility-scale arrays, backed by bundled storage solutions tailored to grid-scale clients.
Pioneered the first national PV recycling network in the U.S., offering take-back services for end-of-life solar modules through a formal stewardship program.

Culture + Values

Customer First: We prioritize customer satisfaction and value long-term relationships with our clients.
Innovative Thinking: We foster innovation and creativity in our products and services to lead the solar industry.
Integrity: We hold ourselves accountable to the highest ethical standards, ensuring trust and transparency in every action.
Collaboration: We work together as a team, respecting and valuing diverse perspectives to achieve common goals.
Excellence: We strive for continuous improvement and operational excellence in all aspects of our business.

Environment + Sustainability

Carbon Neutrality by 2035

Commitment to Sustainability

Achieving net-zero emissions by 2035 as part of their environmental goals.

8% Efficiency Increase

Improved Solar Product Efficiency

Enhanced product performance, contributing to reduced energy consumption.

Focus on reducing the carbon footprint of solar panel manufacturing.
Produces high-efficiency solar products with a commitment to environmental responsibility.
Sustainability efforts include reducing water usage, minimizing waste, and optimizing the supply chain for a greener footprint.

Inclusion & Diversity

Committed to building a diverse and inclusive workplace with a focus on achieving a balanced gender ratio in leadership roles.
Set specific goals to increase gender diversity in technical and executive positions globally.
Aims to create a work environment that supports equal opportunities for career growth for all employees.

Articles

About Jinko (U.S.)

Homeowners – Solar & Storage 101

Jinko in Jacksonville, FL

Contact IR – Investor Relations