Description

• Assist customers in their use of the library, library equipment and services.
• Support customers to navigate complex or persistent issues, diffusing tense situations appropriately and safely; escalating matters where necessary.
• Contribute to the sharing of skills and knowledge with team / peers.

Requirements

We are looking for someone who can demonstrate:

You will have strong people skills, are flexible and adaptable to a library environment. You have a passion for customer service with a positive attitude towards serving people of all ages and backgrounds. You are eager to learn new skills and thrive in a busy work environment.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose‑driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children’s Worker role under the Vulnerable Children Act 2014, requiring police vetting prior to employment. The position is also safety‑sensitive and will require pre‑employment drug testing, with the appointment subject to a satisfactory police check.

• Comfortable and proficient in Te Reo Maori me ona tikanga.
• Ability to build trusted relationships, develop networks and communicate confidently in diverse settings.

Benefits

The opportunity has arisen to work as a Senior Libraries & Council Services Assistant in the Māngere-Ōtāhuhu location. This will require you to be flexible as you may need to work from other sites within the local board area. Ōtāhuhu Library needs this person to be customer and community focused, contributing to empowering and enabling our community by working alongside them and other key stakeholders. You will have the opportunity to work closely with colleagues and customers to enable a great experience while supporting and delivering exciting learning programmes and activities driven by community need.

Our libraries in Māngere-Ōtāhuhu are open 7 days a week so flexibility around working days, including weekends and late nights, is required. Here at Ōtāhuhu Library your working days and hours negotiable will be:

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well‑being, and a culture of continuous improvement.

Together, we can create a Tāmaki Makaurau we can all be proud of.

Apply now! Application close date: Wednesday 28th January 2026. Salary: $77,050.

• Tuesday

Training + Development

Interview process

Visa Sponsorship

Security clearance