Sr Staff Program Manager - Operations

Description

• Operational Excellence: Shape, drive and enforce operational best practices and procedures. Proactively identify and resolve systemic and overarching issues to ensure the stability and reliability of our application ecosystem. Actively participate in monthly operating rhythms with each IT workstream.
• Continuous Improvement: Champion a culture of continuous service improvement by analyzing operational metrics, driving innovation, embracing a role as AI ambassador for your space, and collaborating with partners to enhance delivery, performance, availability, and security.
• Incident and Problem Management: Act as the senior escalation point for complex or urgent application issues, directing internal and external teams to perform root cause analysis and implement permanent fixes.
• Cross-Functional Collaboration: Partner with internal IT teams (e.g., infrastructure, security, development) and business units to ensure seamless service delivery and support.
• Budget Management: Manage the budget for application managed services, tracking and reporting on expenditures as well as identifying and collaborating on opportunities for cost optimization.
• Service Delivery Oversight: Ensure the consistent and high-quality delivery of managed application services, guaranteeing that all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.
• AMS Knowledge Expert: Become the de facto expert for the power business, on all aspects of the application managed services scope, contract and operating procedures, in order to provide guidance and expertise, as needed across the organization.

Requirements

• A bachelor’s degree in computer science, Information Technology, or a related technical field is typically required, or equivalent experience/knowledge
• At least 5–7 years of experience in IT, with demonstrated leadership experience in managed services, technical support, or application development.
• Familiarity with common ticketing systems such as ServiceNow or similar platforms
• Proven experience managing relationships with Managed Service Providers (MSPs) and other IT vendors.
• Experience with enterprise applications, project management, and budget oversight.
• Strong knowledge of ITIL and ITSM frameworks and experience in implementing continuous service improvement initiatives.

Benefits

• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.

Training + Development

Interview process

Visa Sponsorship

Security clearance