IT ServiceNow Specialist

Overview

Lead development and implementation of ServiceNow applications across HCD divisions.

Key Responsibilities

• technical lead
• servicenow
• app development
• integration
• project management
• low-code

Tasks

Under general direction of the Information Technology Manager I, the Information Technology Specialist II (ITS II) serves as a technical lead and is responsible for leading the development and implementation of ServiceNow applications across multiple divisions with HCD. The incumbent serves as the Technical Lead responsible for applying principles, methods, techniques, and tools for developing, scheduling, coordinating, and managing projects and resources, including integration, quality, scope, time, and cost using various ServiceNow modules like CSM, HRSD, ITSM and similar low-code platforms that adhere to organizational enterprise architecture ensuring secure, reliable, and accessible solutions. Address for Drop-Off Application Packages Address for Mailing Application Packages

Requirements

• background check
• hybrid telework
• california resident
• eligibility priority
• state application
• deadline required

What You Bring

HCD conducts pre-employment background checks on all new to HCD or returning to HCD candidates. This position requires a background check to be cleared prior to being hired. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated based on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. -Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

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Benefits

Note: Effective July 1, 2025, a 3% salary reduction is in place under the Personal Leave Program (PLP), with 5 hours of Personal Leave Credit earned monthly in exchange. This program is subject to change based on union agreements and state budget policy. Telework: Hybrid It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. $8,625.00 - $11,557.00 A At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact in your community while working along passionate professionals. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

About California Department Of Housing & Community Development

-It writes building codes, regulates manufactured and mobile homes, and sets statewide housing standards. -It directs housing finance and administers federal programs like Section 8, CDBG, and HOME across rural counties. -It orchestrates zoning oversight and enforcement under laws like AB 72 and SB 35 to spur development. -Typical projects range from affordable multi-unit developments to infrastructure upgrades in underserved areas. -Today it leads efforts to streamline housing delivery and hold local governments accountable for zoning compliance.

Sector Specialisms

Security Clearance

-pre‑employment background checks are required and must be cleared before hiring.