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Habitat For Humanity International

Homeowner Services Director

Company logo
Habitat For Humanity International
Global nonprofit builds and repairs homes with communities to provide affordable, decent housing.
Oversee homeowner selection, support, education, and mortgage compliance for Habitat.
4d ago
$30 - $40
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Berthoud, CO
Hybrid
Company Size
4,421 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Housing
Construction
Disaster Response
Water, Sanitation and Hygiene (WASH)
Microfinance
Land Tenure Security
Affordable Housing
Role
What you would be doing
mortgage compliance
grant management
homeowner selection
construction coordination
loan origination
data evaluation
  • Stay current on regulatory compliance with mortgage laws by participating on- going training, and networking opportunities with other mortgage lending and other Habitat professionals.
  • Assist Executive Director/Development Director in preparing and managing grants and mortgage related funding.
  • Manage all aspects of homeowner selection process in compliance with Fair Housing, Equal Credit Act, RESPA and other relevant laws.
  • Develop and maintain community resource directory.
  • Collaborate with Construction Director to coordinate construction and build schedules, move-in dates, walkthroughs, and management of warranty program.
  • Conduct annual Mortgage Compliance audit report.
  • Assist with mortgage sales and transfers of mortgage servicing if needed; liaise with other financial institutions involved with the sale and servicing of Habitat mortgages.
  • Perform annual budget preparation for homeowner services department.
  • Supervise new homebuyers in completion of program requirements.
  • Collaborate with staff and committees to develop, implement and update policies and procedures for the homeownership program that supports sustainability, fair and equitable treatment of applicants and homeowners, as well as regulatory compliance.
  • Advocate on behalf of homeowners to Habitat stakeholders, constituents, and community.
  • Facilitate homebuyer education courses and provide instructions for completing required external coursework.
  • Develop and manage comprehensive, consistent, and culturally appropriate post- purchase support and education program for Habitat homeowners.
  • Collaborate with staff and committees to coordinate and execute special homeowner events (i.e., Ground Blessings and Home Dedications).
  • Answer phones, greet guests, and other administrative duties.
  • Oversee the implementation and facilitation of comprehensive, consistent, and culturally appropriate first-time homebuyer education program.
  • Manage second mortgages for affiliate and HFHI reporting by monitoring, forgiveness, payoff balances request, etc.
  • Collect qualitative and quantitative homeowner data to evaluate success and impact of program through regular pre- and post- homeownership surveys.
  • Coordinate with community partner organizations, local employers and other relevant entities in conjunction with homeowner selection marketing and outreach activities.
  • Oversee loss prevention and delinquency management in collaboration with other financial institutions involved with loan servicing and legal counsel.
  • Ensure homeowner readiness and understanding of the homeownership program, loan and home purchase process and responsibilities associated with home ownership.
  • Audit, manage, and monitor all mortgage files.
  • Oversee the tracking and management of sweat equity hours for homeowners.
  • Oversee homeowner selection marketing and outreach, facilitate orientations, process applications and manage correspondence with prospective applicants; manage online application process.
  • Manage mortgage loan origination in compliance with all relevant legislation - provide homebuyers with appropriate disclosures according to federally mandated timelines; coordinate with loan originator to generate and review loan documents and coordinate with title company to finalize real estate transactions.
  • Assist with management and homeowner education for BHFH managed Homeowner’s Associations in order to ensure a successful transition when conveying to homeowners in alignment with state statute.
What you bring
real estate
mortgage lending
communication
time management
loan originator
bachelor’s
  • Real Estate and/or Mortgage Lending experience preferred.
  • Strong communication, attention to detail, organizational, and time-management skills.
  • Willingness to obtain and maintain “Qualified Loan Originator” training and certification via Habitat for Humanity International.
  • Bachelor’s Degree preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1976
Founded
The company was established in 1976, marking the beginning of its mission.
70+ countries
Global Reach
Operates internationally, making a difference across many regions.
4,400 homes
Homes Built
Jimmy and Rosalynn Carter personally contributed to building these homes.
  • Grew into a global nonprofit operating in over 70 countries, funded by individuals, philanthropies, corporations, and governments.
  • Uses volunteer labor and 'sweat equity' to build and repair simple, decent, affordable homes without profit.
  • Hosts signature events like the Jimmy & Rosalynn Carter Work Project, building thousands of homes in blitzes.
  • Runs Global Village volunteer programs sending participants to build and learn across five continents.
  • Specializes in residential and community infrastructure and improving water resources in low-income areas.
Culture + Values
  • Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.
  • A world where everyone has a decent place to live.
  • We are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact.
  • We build a culture rooted in learning, accountability and trust.
Environment + Sustainability
5 years
Sustainability Partnership
Collaboration with UN-Habitat focusing on sustainable development and climate change solutions.
  • Committed to sustainable development, integrating environmental resilience into global and local housing programs.
  • Promoting green building materials that reduce CO₂ emissions, energy use, waste, and water consumption.
  • Setting a net-zero greenhouse gas emissions target with a publicly disclosed date.
Inclusion & Diversity
50% Global Workforce
Women Representation
Women make up approximately 50% of the company's global workforce.
48% Leadership Roles
Women in Leadership
Women hold approximately 48% of leadership roles within the organization.
2027 Target
Gender Parity Goal
The company aims to increase the representation of under-represented genders in senior roles by 2027.
  • Committed to building a diverse, inclusive workforce—recruitment efforts include diverse candidate outreach, interview panels and unconscious bias education.
  • Equal opportunity employer; safe, visible, respected, supported and valued workforce with background screening, ethical safeguarding and whistleblowing policies.
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