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Client Service Implementation Specialist
Earthcam
Coordinate implementation stage for new orders, ensuring a positive customer experience and timely installation of EarthCam services
17d ago
$45,000
Junior (1-3 years)
Full Time
Upper Saddle River, NJ
Office Full-Time
Company Size
100 Employees
Service Specialisms
Consulting
Technical Support
Programming and Activation
Training
On‑Site Service
Live Streaming Video
Time‑Lapse Cameras
360° Reality Capture
Sector Specialisms
Construction
Transportation
Retail
Infrastructure
Energy
Commercial
Industrial
Safety and Security
Role
What you would be doing
client delivery
customer onboarding
implementation
reporting
sales collaboration
customer advocacy
- Partner with Sales to support expanding customers & lead on complex orders
- Follow standard processes and procedures and adhere to Team KPI's (Key Performance Indicators) around customer satisfaction & speed to install
- Publish Weekly Status Reports to Upper Management for customers with recurring orders/projects
- Ensure customers are properly onboarded & adequately educated on EarthCam services
- Oversee the implementation stage for new orders while ensuring a positive customer experience
- Develop & Maintain Implementation Plans & regularly communicate order status
- Act as the internal advocate for customers, ensure matters are quickly addressed
- Engage assigned customers proactively, set proper expectations, & maintain a regular cadence of communication in regards to delivery of EarthCam services
What you bring
customer-facing
project management
clear communication
problem solving
multi-tasking
fast-paced
- Courteous and confident to ensure customer needs are quickly addressed
- Able to work in a team setting, co-operate with others and work towards the success of the customer
- Ability to speak and write clearly and accurately
- A problem solver who thrives on finding solutions efficiently and effectively
- A clear, concise and accurate communicator who cares about brand integrity
- Minimum 2 years of experience in an external customer facing role
- Multi-tasker who can manage prioritization necessary to meet deadlines
- Prior experience working in a fast-paced environment with strong ability to multi-task while remaining organized & able to manage simultaneous implementations
- Minimum 2 years of experience in a Project Manager or similar Coordinator role, working with cross-functional teams to fulfill new orders with high quality and on schedule
- Meticulous about managing information appropriately and securely
- Paid time off, plus paid holidays
- Bicycles to ride around campus
- 401K Plan (with aggressive company matching)
- Team BBQs and annual company Olympics
- Dental and vision insurance
- Health insurance (Single coverage 100% paid for by company)
- Regular free breakfasts, lunches and snacks
- Base salary starting at $45K annually
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and background checks may be conducted for the purpose of employment
Company
Overview
1999
Founded Year
The company was established in 1999, marking the beginning of its innovative project monitoring solutions.
- A leader in construction and infrastructure monitoring, EarthCam’s cameras deliver real-time, high-definition visuals.
- EarthCam serves clients worldwide, providing continuous, live feeds for construction, government, and commercial projects.
- Typical projects include large-scale infrastructure developments, transportation systems, and high-profile real estate ventures.
- The company’s systems enhance project management by offering visual documentation and remote monitoring capabilities.
- Standout projects include monitoring the construction of bridges, stadiums, and other iconic landmarks.
- EarthCam’s cameras are often used to capture environmental changes, offering valuable data for engineering and planning.
- As a key player in the industry, EarthCam's technology enables stakeholders to track progress, improve safety, and ensure quality.
- Innovation
- Collaboration
- Customer Focus
- Excellence
- Integrity
- Sustainability
Net-Zero by 2030
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2030.
- Committed to reducing carbon footprint and supporting sustainable practices.
- Focus on implementing energy-efficient technology in operations and products.
- Prioritize using environmentally friendly materials and minimizing waste.
- Conduct regular energy audits and sustainability assessments.
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