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Customer Supply Chain Associate
Iko North America
IKO North America manufactures roofing, insulation, and waterproofing products.
Customer Supply Chain Associates manage and fulfill orders, collaborate with internal departments, and maintain strong customer relationships
15d ago
C$50,000 - C$52,000
Junior (1-3 years)
Full Time
Brampton, Ontario, Canada
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Roofing
Waterproofing
Building Envelope Solutions
Insulation
Sector Specialisms
Residential
Commercial
Role
What you would be doing
project leadership
systems utilization
excel reporting
supply chain management
order management
customer relationships
Leading projects using structured problem solving methodology (Lean Six Sigma)
Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
Use excel to provide daily customer reports
Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers
Order management including monitoring, tracking and updating shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions
Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources
Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions
What you bring
customer focus
jde experience
attention to detail
problem solving
business degree
communication skills
Strong customer focus and excellent relationship building skills
JDE experience is an asset
High level of attention to detail is required to ensure accuracy of order entry and reports
Ability to problem solve and “think outside the box”
Good organization skills
1+ years of experience in a similar role with direct experience managing orders and customer relationships
Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities
College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred
Strong/proven analytical skills
Constant and proactive communication to internal and external customers regarding order and shipment status
Strong communication skills (written and verbal)
Ability to handle a high volume of emails and orders
Benefits
Competitive health and benefit plan
The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
Competitive matched retirement savings program
Competitive salary from $50,000 to $52,000
The opportunity to work with an industry leader in manufacturing.
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