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Iko North America

Customer Supply Chain Associate

Company logo
Iko North America
IKO North America manufactures roofing, insulation, and waterproofing products.
Customer Supply Chain Associates manage and fulfill orders, collaborate with internal departments, and maintain strong customer relationships
15d ago
C$50,000 - C$52,000
Junior (1-3 years)
Full Time
Brampton, Ontario, Canada
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Roofing
Waterproofing
Building Envelope Solutions
Insulation
Sector Specialisms
Residential
Commercial
Role
What you would be doing
project leadership
systems utilization
excel reporting
supply chain management
order management
customer relationships
  • Leading projects using structured problem solving methodology (Lean Six Sigma)
  • Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
  • Use excel to provide daily customer reports
  • Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers
  • Order management including monitoring, tracking and updating shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions
  • Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources
  • Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions
What you bring
customer focus
jde experience
attention to detail
problem solving
business degree
communication skills
  • Strong customer focus and excellent relationship building skills
  • JDE experience is an asset
  • High level of attention to detail is required to ensure accuracy of order entry and reports
  • Ability to problem solve and “think outside the box”
  • Good organization skills
  • 1+ years of experience in a similar role with direct experience managing orders and customer relationships
  • Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities
  • College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred
  • Strong/proven analytical skills
  • Constant and proactive communication to internal and external customers regarding order and shipment status
  • Strong communication skills (written and verbal)
  • Ability to handle a high volume of emails and orders
Benefits
  • Competitive health and benefit plan
  • The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
  • Competitive matched retirement savings program
  • Competitive salary from $50,000 to $52,000
  • The opportunity to work with an industry leader in manufacturing.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • as part of the employment process
Company
Overview
60 years
Years of Expertise
The company has established itself as a leader in manufacturing roofing and waterproofing products.
  • Known for producing high-quality materials used in residential, commercial, and industrial projects.
  • Product range includes roofing shingles, insulation, and waterproofing membranes for contractors and homeowners.
  • Serves sectors such as infrastructure, water resources, and heavy civil construction.
  • Ensures consistent delivery and innovation to meet evolving industry standards.
Culture + Values
  • Customer Focus: We take pride in delivering the highest quality products and services to our customers.
  • Integrity: We do what’s right, even when no one is watching.
  • Excellence: We strive to do better every day by constantly improving our processes and products.
  • Innovation: We embrace new ideas, technologies, and approaches to drive the business forward.
  • Collaboration: We work together to achieve common goals and value the contributions of all team members.
  • Accountability: We take ownership of our actions and deliver results with integrity.
Environment + Sustainability
2050
Net Zero Emissions Target
Target year for achieving net zero emissions across operations.
20% CO2
Emissions Reduction
Reduction in CO2 emissions per ton of product by 2025.
  • Reduction in water usage across manufacturing processes.
  • Ongoing investments in energy-efficient technologies and renewable energy sources.
  • Implementation of sustainable sourcing practices for raw materials.
Inclusion & Diversity
  • They implement gender balance initiatives in recruitment and leadership development.
  • They maintain continuous efforts to promote an inclusive work environment for all employees.
  • They track and report workforce diversity metrics.
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