Customer Service Representative

Description

• Gain knowledge of all current and new product lines
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Answer phone inquiries including over the phone orders
• Comply with all safety policies and protocols
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Process P/O's and receivings for product lines
• Maintain a neat and organized workspace
• Assist with stock checks, pricing, freight quotes and processing orders
• Resolve customer service issues
• Greet and assist customers with selections and follow-through on their orders

Requirements

• Self-motivated and proactive'willing to take the extra step!
• Ability to lift up to 65 lbs.
• Bi-lingual in Spanish a plus
• Excellent verbal English communication skills
• Possess a flexible work schedule
• Prior customer service experience is a plus
• Multitask and prioritize work through effective time management
• High School Degree or equivalent
• Develop basic understanding of design and color
• Excellent and professional phone skills
• Excellent email and computer skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance