Collections Representative

Description

• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Provide excellent customer service investigating disputes, credit memo/refund processing, and review/process account adjustments
• Develop strong relationships with internal/external customers to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
• Perform credit checks on new customers or existing customers as needed, and make sound decisions on credit limits.

Requirements

• Proficient mathematical skills
• Minimum of 3+ years of experience in a similar role
• Strong knowledge in Microsoft Excel, Word, and Outlook
• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
• High School Diploma
• Drive collection activity thru effective written and verbal communication in a fast paced goal oriented collections department
• Strong leadership, communication, and analytical skills.
• Ability to work cross functionally through out the organization to address root causes of invoicing inaccuracies.

Benefits

• Matching 401(k) Contribution
• Up to 3 weeks starting Vacation (may increase with tenure)
• Educational Reimbursement
• 12 Paid Holidays
• Matching Gift Program
• Annual Bonus Eligibility
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Employee Stock Purchase Plan – purchase company stock at a discount!
• Health Savings Account
• Competitive Salary

Training + Development

Interview process

Visa Sponsorship

Security clearance