Implementation Lead

Description

• Oversee and guide multiple concurrent implementation projects, ensuring alignment with organizational goals and platform strategy.
• Prepare and deliver clear, concise presentations on implementation strategies, project progress, and key outcomes to stakeholders at all levels of the organization, including executive leadership.
• Establish and enforce implementation standards, templates, and best practices across projects
• Coordinate across multiple project teams to ensure resource alignment, risk mitigation, and consistent delivery quality.
• Collaborate with shared services (e.g., development, QA, support) to prioritize and sequence work across projects.
• Ensure all implementations adhere to platform standards, compliance requirements, and scalability principles, and that documentation is complete, consistent, and aligned with organizational guidelines.
• Serve as a mentor and escalation point for Implementation Consultants, providing guidance on complex configurations, client challenges, and delivery risks.
• Monitor project health metrics and proactively address delivery risks and dependencies.
• Serve as a subject matter expert for platform capabilities and implementation strategy.
• Lead internal training sessions and contribute to onboarding materials for new team members.
• Act as the primary relationship lead for designated high-impact clients, ensuring their needs are understood, prioritized, and addressed throughout the implementation lifecycle.
• Identify opportunities to streamline implementation processes and improve delivery efficiency.
• Coach and support Implementation Consultants in developing their technical and client-facing skills.
• Provide oversight for implementation activities across projects, ensuring configurations and processes align with platform standards, business requirements, and organizational best practices.
• Lead retrospectives and post-mortems to capture lessons learned and drive continuous improvement.
• Review outputs from requirement gathering and solutioning sessions led by Implementation Consultants to ensure deliverables meet expectations, are feasible, and align with strategic goals.
• Build and maintain strong relationships with senior client stakeholders, aligning platform capabilities with their strategic goals.
• Contribute to the evolution of the implementation methodology and knowledge base.

Requirements

• Advanced knowledge of implementation methodologies, SDLC, and enterprise project management.
• Deep expertise in configuring and deploying commercial SaaS platforms.
• Experience in a hybrid professional services environment.
• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Demonstrated experience leading cross-functional teams and managing complex client relationship.
• Knowledge of agile methodologies or experience working in agile teams.
• 8–12+ years of experience in implementation, consulting, or project leadership roles, preferably in a SaaS or professional services environment.
• Strong leadership and mentoring skills, with the ability to influence without direct authority.
• Exceptional communication and stakeholder management skills, including executive presence.
• Analytical mindset with a focus on problem-solving, risk management, and continuous improvement
• Familiarity with customer engagement frameworks and enterprise account management strategies.
• Proven ability to manage multiple projects and teams simultaneously in a matrixed environment.
• Certification in project management (e.g., PMP, PRINCE2) or agile practices (e.g., Scrum Master).
• Proficiency with project and portfolio management tools (e.g., Azure DevOps, Jira, Smartsheet, Asana).

Benefits

• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid Volunteer Time: giving back to our communities is important to us
• Paid vacation, sick, personal and parental leave time
• Access to on-demand training courses to advance further in your career

Training + Development

Interview process

Visa Sponsorship

Security clearance