Designs, installs, and services fire protection systems across various industries.
Coordinate technician schedules, handle communication, and support inspection operations.
11 days ago ago
Junior (1-3 years)
Full Time
Kansas City, KS
Field
Company Size
2,000 Employees
Service Specialisms
Fire Protection
Fire Alarm Systems
Sprinkler Systems
Security Systems
Fire Suppression Systems
Design & Engineering
Sector Specialisms
Commercial
Industrial
Residential
Role
Description
work orders
inspection scheduling
dispatch coordination
report distribution
data entry
billing
Assist in certificate of insurance processing
Assist in sending out inspection reports
Coordinate subcontractors to perform their portion of inspections when applicable
Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
Act as national accounts coordinator for the Inspection department and is responsible for retrieving work orders from various websites and distributing to the corresponding department contacts
Work with customers to set up quarterly inspection schedules for the upcoming year
Coordinate and schedule the dispatch of technicians and equipment to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Prepares and maintains accurate records and logs of all telephone calls and other records, files and information systems
Assist Inspections Department Manager by scheduling inspections
Enter, update and retrieve information via multiple computer programs
Assist in billing inspection jobs per office guidelines
Relay work orders, messages, and information to or from technicians, supervisors, and field inspectors.
Requirements
microsoft
scheduling
fire protection
customer service
detail oriented
communication
Detail oriented, Well-organized, proficient in multi-tasking and possesses time management skills
Efficient computer skills with working knowledge of Microsoft products such as Outlook, Word and Excel
Good customer service skills and a team attitude are essential
Scheduling experience is required
Willing to pass a post-offer drug screen test and background check
Two years’ experience in the fire protection industry is a plus
Possess excellent written and verbal communication skills
Benefits
Profit Sharing Plan
Paid Holidays
Annual Discretionary Bonus
Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
Health, Life, Dental and Vision Insurance
Tuition Reimbursement
Employee Assistant Program
401(k) Plan – Matching up to 3%
Flex Spending (FSA) (Cafeteria Plan) and HSA
Employer paid Life Insurance
Employee Stock Purchase Plan
Gym membership reimbursement
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
post-offer drug screening and background check required.
Company
Overview
Since 1985
Year Established
The company has been providing fire protection solutions for over three decades.
specializes in the design, installation, and service of fire protection systems for diverse sectors.
projects span commercial, industrial, and residential buildings, as well as energy and infrastructure industries.
known for its extensive expertise in life safety systems, including sprinkler systems and fire alarms.
notable clients include some of the largest healthcare, retail, and industrial entities across North America.
has a nationwide presence, tackling large-scale projects, from hospitals to power plants.
provides integrated life-safety solutions and emergency systems beyond fire protection.
continuously invests in cutting-edge technology to enhance system reliability and customer satisfaction.
Culture + Values
We are committed to providing a safe work environment for our employees and customers.
We embrace teamwork and collaboration to achieve excellence in everything we do.
We take pride in providing high-quality fire protection services to our clients.
We are accountable to our clients, employees, and stakeholders.
We continually strive for innovation and improvement in our operations.
Environment + Sustainability
Committed to environmental sustainability and strives to reduce environmental footprint.
Integrates sustainable practices into day-to-day operations.
Aims to reduce waste, optimize energy use, and improve material sourcing for sustainability.
No explicit net-zero target date mentioned.
Inclusion & Diversity
fosters an inclusive and diverse workforce
supports the recruitment and retention of employees from various backgrounds