Resident Specialist-Brookside Gardens

Description

• Track and order office supplies within the assigned budget to ensure the office remains stocked and functional.
• Help set expectations for the resident's move-out process, including fees and MTM charges, PMOIs, Move-Out inspections, and final day operations.
• Participate in the walk/turn process to assess unit readiness for new or departing residents.
• Document and understand why residents are leaving and what may be done to prevent them from submitting notices and staying as residents.
• Review and ensure all residents have current renters’ insurance per community policies.
• Communicate with residents who are no longer in compliance or in a pending period to ensure there is no gap in service
• Assist to schedule unit turns and organize the property for efficient move-ins and move-outs.
• Maintain ongoing communication with the maintenance team throughout the day to monitor progress on tasks and appointments. Follow up with residents to keep them aware of when services may occur if emergencies arise.
• Process and finalize lease renewals with all necessary documentation.
• Regularly review the renewal report and contact residents with upcoming lease expirations.
• Ensure the clubhouse and amenities are well-maintained, stocked, and regularly cleaned.
• Interact with residents daily and record status of resident household in RealPage to “Know Thy Resident”
• Directly respond to all internal satisfaction surveys and follow up with residents to resolve issues.
• Ensure service requests have documented Permission to Enter (PTE).
• 100% update of Resident Profile (KTR) on a monthly basis
• Communicate with the community manager on-site to charge non-compliance fees to residents.
• Print and review daily service requests and assign time frames in collaboration with the maintenance team.
• Maintain an updated community calendar, ensuring key events like move-ins/outs and inspections are scheduled.
• Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.
• Coordinate the replenishment of refreshments and supplies.
• Monitor and respond to resident feedback via J Turner, focusing on addressing work order surveys.
• Assist with the planning and budgeting of community events in collaboration with the Community Manager and Concierge team.
• Engage with residents through ActiveBuilding and create meaningful interactions by celebrating personal milestones.

Requirements

• Satisfactory Property Renewal Rate
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.
• Familiarity with social media platforms.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Strong communication and organizational skills.

Benefits

• Achievement of Resident Event Budget

Training + Development

Interview process

Visa Sponsorship

Security clearance