Service Coordinator

Description

• To initiate first stage internal and customer escalation processes
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
• To prioritise customer contracts / outstanding calls and despatch engineers.
• Generating quotes for customers
• To record and control cylinder rentals
• To identify cost saving initiatives.
• Updating, uploading and checking of the clients’ online systems & KPI reports
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Take on projects as and when required and see them through to successful completion
• Provide holiday cover for other administration roles
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To answer and log incoming calls and requests from internal and external customers
• To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.
• To order parts and raise purchase orders for subcontractor labour where required
• Adhere to H&S procedures with due regard for business constraints and efficiency

Requirements

• Effective and efficient WIP management of all call types from creation through to invoice completion and job closure

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance