Leading provider of engineering and maintenance services across multiple sectors.
Coordinates client service calls, engineer resources, parts orders, and admin tasks.
11 days ago ago
Junior (1-3 years)
Full Time
Warrington, England, United Kingdom
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Facilities Management
Building Services
Mechanical Services
Electrical Services
Maintenance Services
Technical Services
Integrated Services
Sector Specialisms
Agriculture
Central and local government
Communication and Media
Construction
Electric and Gas
Financial Services
Healthcare
Higher education
Role
Description
escalation management
quote generation
kpi reporting
resource coordination
purchase orders
system updates
To initiate first stage internal and customer escalation processes
Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
To prioritise customer contracts / outstanding calls and despatch engineers.
Generating quotes for customers
To record and control cylinder rentals
To identify cost saving initiatives.
Updating, uploading and checking of the clients’ online systems & KPI reports
Where possible - to assist others with tasks that may be outside of the scope of your role
Take on projects as and when required and see them through to successful completion
Provide holiday cover for other administration roles
Coordination of engineer resources and labour in conjunction with other team members and Service Manager
To answer and log incoming calls and requests from internal and external customers
To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.
To order parts and raise purchase orders for subcontractor labour where required
Adhere to H&S procedures with due regard for business constraints and efficiency
Requirements
wip management
invoice completion
job closure
Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Delivers exceptional engineering and maintenance services.
Provides tailored solutions for efficient and reliable operations in industrial and commercial sectors.
Specializes in large-scale projects in water resources, energy, and utilities.
Adapts to the changing engineering landscape with innovative solutions.
Focuses on sustainability and long-term operational success in complex, high-stakes projects.
Undertakes high-profile commercial developments and large infrastructure projects requiring meticulous planning.
Addresses a broad range of needs from industrial facilities to public utilities in both urban and rural settings.
Culture + Values
Integrity is at the heart of everything we do.
We promote a culture of collaboration and innovation.
Commitment to delivering high-quality, sustainable solutions.
We empower our people to succeed and grow.
Customer-centric approach with a focus on long-term relationships.
Environment + Sustainability
2030
Net-Zero Target
Committed to achieving net-zero carbon emissions by a set deadline.
All operations are aligned with a comprehensive sustainability strategy.
The company focuses on reducing carbon footprint through energy-efficient solutions.
The company integrates sustainable practices in all projects and services.
The company actively works to minimize waste and promote recycling across its operations.
Inclusion & Diversity
40% Female Leadership
Gender Representation
The company ensures equal opportunities in leadership roles.
Building an inclusive and diverse workforce is a priority.
A culture of equal opportunities is promoted for all employees.
Programs are in place to support underrepresented groups.
Gender diversity is tracked and reported annually.