Mobile Field Service Technician - HOLT Truck Centers

Description

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Completes and files documentation necessary to justify billing
• Communicates job progress to supervisor and customers as needed
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work
• Completes all assigned Technician Training Path courses and safety training
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidity
• Provides quality control/assurance inspections of completed tasks to include road testing
• Performs engine and related equipment repairs on Trucks and Trailers
• Communicates with customers, service managers, and co-workers
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Responds to customer needs after hours when needed
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Travels to and from the job site for repairs and to retrieve parts
• Adheres to contamination control and HAZMAT rules and regulations
• Troubleshoot and make repairs to Med-HD Trucks
• Completes documentation for service reports, timecards, parts requisition and returns
• Maintains all company equipment, tools, and vehicles in a good, clean, and working order
• Works overtime as required by workload and customers’ needs
• Uses computers and related software to assist in diagnosing and reprograming engines
• Orders parts needed to complete repairs and travels to pick-up
• Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications

Requirements

• Ability to learn and navigate various software for all makes
• Ability to read, write, and understand information
• Ability to work independently and as part of a team
• Must have a clean driving record
• Safety Training and task training required
• Exposure to high noise levels
• Knowledge and ability to explain how various systems function on trucks and trailers
• Constant movement and use of hands, this position requires good manual dexterity
• Requires regular and punctual employee attendance
• Travel up to 40% and overnight travel may be required
• Exposure to minor burns, cuts, bites, or stings
• Excellent time management and organizational skills
• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Requires wearing common protective or safety equipment
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Verbal and written communication skills
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• ASE Certifications preferred
• Ability to follow logical troubleshooting procedures
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Be able to maneuver safely and work underneath equipment
• Works in an enclosed vehicle or equipment
• Exposure to small quantities of chemicals, dust, steam, high-pressure water and high speed rotating equipment
• At least two years of experience required, three or more preferred
• CDL – Class A or B required
• Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
• Exceptional skills in customer service
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Works in extremely bright or inadequate lighting
• Exposure to hazardous conditions and contaminants
• Ability to be self-starting and self-motivated
• General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Ability to operate an On-Highway Truck on public roads
• Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance