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Field Services Lead
Metronet
Oversee field tech installations, repairs, training, and customer support for fiber services
8d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Omaha, NE
Field
Company Size
1,001 Employees
Service Specialisms
Residential Sales
Residential Customer Service
Residential Tech Support
Business Sales
Business Service Desk
Construction Support
Media Inquiries
Marketing Inquiries
Sector Specialisms
Financial Services
Retail Banking
Insurance
Wealth Management
Digital Payments
Business Fiber Internet
Managed Wi-Fi
Hosted PBX
Role
What you would be doing
fiber troubleshooting
cable splicing
service installation
test equipment
system maintenance
customer education
- You will troubleshoots service-affecting problems with the distribution fiber from the LCP cabinet to the drop terminal and provides findings to OSP maintenance team.
- You will splice aerial/underground fiber cable and equipment to restore cable plant to system specifications.
- You will perform routine troubleshooting for service affecting issues with service drops and customer premise equipment.
- Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
- You will perform installations for video, voice, and Internet services for single, multi-family dwellings, and/or commercial buildings, including, all necessary wiring (interior and exterior) and hardware. Install additional outlets, install or remove converters for all broadband services offered by system; Connect various options available with customer's equipment (PIP, gaming devices, A/B switch, telephone handsets, caller id devices, etc.)
- You will use of Telephony test equipment butt set, noise meters, VOM etc.
- You will serve as a customer advocate and ensures customer concerns are addressed with a positive experience and outcome for the customer.
- You will maintain optimum operating specs throughout the entire system.
- Operate and maintain company vehicle/equipment safely and professionally.
- You will help field technicians as needed with complex installations, disconnects, and service changes.
- You will assist with field training for new and existing technicians
- You will repair and/or replace damaged aerial/underground plant
- You will provide customer education on features and use of services, channel lineups, proper equipment usage; promote additional Metronet services, and accessing help online. Assists customers with set up of e-mail accounts and home networking devices.
What you bring
optical test
high school
telecom experience
driver's license
teamwork
ladder climb
- You will use optical power meters, OTDR’s and, other optical test equipment
- High School Diploma or GED.
- Physical ability to work from a kneeling or standing position for long periods.
- Valid driver's license/satisfactory driving record
- Willingness to work as a team and independently.
- Must be detail oriented and able to meet deadlines as well as handle confidential information.
- Ability to work with basic hand tools and other specialized equipment with training.
- 1-2 years of experience in the telecom industry.
- On call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.
- Able to lift and carry loads of up to 75lbs including ladder.
- Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
- Is neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous manner.
- Must be legally authorized to work in the U.S.
- Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
- Equipment and resources provided on day one
- Cell phone allowance
- EAP (Employee Assistance Program)
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
- Associate perks and discounts
- Company-paid logo attire/uniform
- Professional development programs
- Opportunities for advancement
- Discounted MetroNet service in our serviceable area
- 401(k) company match dollar for dollar up to 6%
- Company vehicle and fuel card
- Tools, equipment, and training provided
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 2005
Year of Establishment
The company was established as a privately held firm.
Over 300 communities
Communities Served
The company has expanded its services across multiple communities.
99.9% uptime
Network Reliability
Ensures high network availability as recognized by PCMag.
Up to 100 Gbps
Maximum Speed
Provides ultra-fast connectivity solutions for businesses.
- Backed by Oak Hill Capital, KKR, and T-Mobile.
- Typical builds include fiber-to-the-home networks and IPTV solutions.
- Operates local retail stores for service demonstrations.
- Offers wholesale services such as engineering and network design.
- Employees shall be treated with dignity and respect, and no employee shall be subject to corporal punishment, threats of violence, or any form of physical, sexual, mental, or verbal abuse or coercion.
- Employees shall be judged on their ability to perform their job, and there shall be no unlawful discrimination in hiring or employment practices.
- Work hours shall be reasonable and in compliance with local standards and applicable law.
- Compensation for workers shall not be less than that required by local laws relating to minimum wages, overtime, and mandated benefits.
- Employees shall be provided with a safe and healthy work environment.
- No business partner shall employ or otherwise utilize child labor.
- Employment shall be voluntary; no forced, indentured, or slave labor is permitted.
- There shall be no interference in the legal exercise of the right of free association.
- Business partners must comply with all applicable environmental laws and regulations.
23,000 L
HVO Trial Use
Substituted traditional diesel with Hydrotreated Vegetable Oil (HVO) for heavy machinery use.
- Environmental compliance required for all business partners per Code of Conduct.
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