Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Coordinate drivers, trucks, and routes to maximize efficiency, safety, and customer service.
5 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Bettendorf, IA
Hybrid
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
Description
route planning
driver communication
issue resolution
data analysis
customer service
safety compliance
Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information.
Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures.
Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify all swing opportunities have been identified.
Courteously interact with customers, as required.
Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any intercompany or 3rd party changes occur.
Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable.
Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for our customers.
Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
Proactively manage driver safety and security of Company assets and provide direction to drivers.
Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
Evaluate and escalate driver performance issues or concerns for resolution.
Analyze trends in swing percentage to identify improvement opportunities.
Ensure compliance with all required safety policies and procedures.
Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.
Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform.
Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.
Requirements
microsoft office
dispatcher experience
problem solving
communication
fast paced
route sequencing
Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites.
Ability to understand and execute time-sensitive tasks.
Understand route sequencing to drive efficiency.
Strong written and verbal communication skills.
Analytical and problem-solving skills.
Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.
Skillful with Microsoft Office Suite or similar software.
Two years of prior experience working in a Dispatcher or similar leadership role preferred.
Experience in a customer-facing position.
Ability to work in a fast-paced environment with rapidly changing priorities.
Benefits
Life insurance and accidental death & dismemberment insurance.
Great Place to Work
Short- and long-term disability.
Employee discount programs.
Comprehensive medical benefits coverage, dental plans and vision coverage.
Retirement plan with a generous company match.
Employee and Family Assistance Program (EAP).
Health care and dependent care spending accounts.
Employee Stock Purchase Plan (ESPP).
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
Culture + Values
Safe – We protect the livelihoods of our colleagues and communities.
Committed to Serve – We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible – We take action to improve our environment.
Driven – We deliver results in the right way.
Human-centered – We respect the dignity and unique potential of every person.
Environment + Sustainability
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
Deploy collision-avoidance cameras on collection trucks (2,200+ units)
Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.