Customer Service Advisor

Description

• Gather and record customer feedback at key stages of the customer journey.
• Build and maintain strong working relationships with both internal departments and external partners.
• Obtain and evaluate information to handle product and service enquiries in line with company guidelines.
• Act as the main point of contact between customers, suppliers, and internal teams to resolve queries quickly and effectively.
• Respond to customer emails and calls promptly and professionally.
• Keep customers regularly updated on progress and ensure they’re satisfied with the service provided.

Requirements

• Highly organised with excellent attention to detail.
• Calm, polite, and professional when handling customer concerns.
• Motivated, proactive, and able to manage your own workload effectively.
• Strong customer focus with a genuine desire to deliver great service.
• Confident communicator with strong listening and people skills.
• Competent with Microsoft Office, especially Excel, and comfortable working accurately with data.
• Experience in the home improvement industry is a plus, but full training will be provided.
• Able to use your initiative to resolve issues and find practical solutions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance