Long Building Technologies
Engineers, secures, services and automates commercial building systems for smarter, efficient facilities.
Primary contact managing national accounts, coordinating projects, dispatch, and client satisfaction.
24 days ago
$72,800 - $83,200
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Boise, ID
Field
Company Size
950 Employees
Service Specialisms
HVAC Equipment
Building Automation
HVAC Service
Security Solutions
Parts
Mechanical Service
Fire Alarm Solutions
Access Control
Sector Specialisms
Commercial Buildings
Building Automation
HVAC Equipment
HVAC Service
Security Solutions
Parts Supply
Air Distribution
Data Center Solutions
Role
Description
scheduling
dispatching
subcontractor coordination
project monitoring
work order review
client liaison
- Manage day-to-day account operations including support for scheduling, dispatching field technicians, and coordinating subcontractors for multi-site service and project work.
- Monitor project timelines, deliverables, and budgets to ensure work stays on schedule and within scope.
- Review and verify work orders, documentation, and subcontractor invoices for accuracy.
- Serve as the main point of contact for assigned national accounts, building strong relationships and ensuring all client needs are met efficiently.
- Provide timely updates and reports to customers regarding project status, open service calls, and upcoming work.
- Ensure all required documentation, compliance forms, and reports are completed accurately and delivered on time.
- Troubleshoot scheduling or operational conflicts, and escalating issues as needed to maintain customer satisfaction.
- Identify opportunities to streamline processes and improve the overall customer experience for national account partners.
Requirements
customer service
communication
account management
project coordination
construction
physical security
- This position may require lifting to 25 lbs. from floor to countertop and countertop to floor.
- Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure.
- Effective communication skills, both verbal and written, for engaging with customers and internal teams.
- 3-5 years of experience in account management, service coordination, or project coordination — preferably within construction, Physical Security Systems, or related industries. Or equivalent combination of education and experience.
- Proven ability to manage multiple tasks simultaneously in a fast-paced environment.
- Strong organizational skills with exceptional attention to detail.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1965
Year Founded
The company was established in 1965 in a Colorado basement.
$183M
Annual Revenue
Generates approximately $183 million annually across seven states.
7 States
Service Area
Operates and provides services across seven states in the Western U.S.
- It grew from an HVAC representative to one of the largest systems integrators in the Western U.S.
- Typical projects weave HVAC, automation, security, and parts into cohesive solutions for commercial, institutional, and industrial sites.
- Specializes in building automation, HVAC equipment supply, maintenance service, security integration, and parts support.
- Known for its open-systems approach, allowing clients freedom from vendor lock-in and fostering long-term partnerships.
- Uncommon origin story: started by Wills Long with a small loan, scaling into a regional powerhouse through steady expansion.