Rental Assistance Scheduler/Administrative Assistant

Description

• Ensure timely documentation of inspection.
• Assist in resolving customer complaints or scheduling issues in timely, professional manner.
• Maintain electronic and hard copy filing system.
• Communicate with clients to confirm appointments, reschedule when necessary, and provide scheduling updates.
• Serve as switchboard back-up.
• Create and maintain weekly schedules for field agents
• Answer phones, respond to e-mail inquiries, and direct calls or messages to the appropriate personnel.
• Provide support to field agents, including relaying changes in scheduling and client information.
• Assist with special projects related to inspections and related tasks.
• Maintain and distribute office supply inventory.
• Provide exceptional customer service to all external and internal customers.
• Review inspection schedules and ensure timely follow-up on missed or re-inspections.
• Coordinate landlord meetings and outreach events.
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance