HOA Associate Manager

Description

• Reads and routes incoming mail. Locates and attaches appropriate file to be answered by the Community Manager
• Composes violation letters to residents and handles phone calls with regards to same and reports findings to the Community Manager for resolution of problems in accordance with regulations established by the Board of Directors.
• May help the Community Manager with the coordination of meeting packets; prepares and mails (or delivers) to Board Members 7 days prior to scheduled meetings.
• Assist new home buyers and real estate professionals with copies of required documents to complete purchase.
• Creates new forms/templates in CINC and maintains procedure manuals.
• At the request of the Community Manager, may attends board meetings, and assists in administrative tasks and recording of meeting minutes. Additionally, assists with annual members meeting handling notices, proxies and agendas.
• Greets scheduled and walk-in visitors and directs them to the appropriate area or person in a positive, respectful, and professional manner at all times.
• Courteously answers and screens the office telephone and directs calls accordingly.
• Takes detailed messages, arranges conference calls and/or meetings. Prioritizes emergency repair request calls by immediately informing the Community Manager.
• Supports the Community Manager with the handling of all homeowner requests received by telephone, in person, in writing, or via the internet.
• Under the direction of the Community Manager organizes and maintains association records, documents, and homeowner correspondence with relation to association business procedures. When requested, composes correspondence and communication for same. Assists with all administrative functions and keeps all records in good order and keeps community forms and documents current and updated. Makes copies of correspondence or other printed materials, prepares outgoing mail and correspondence, including email and faxes.

Requirements

• Familiarity with CINC, Strongroom, AppFolio or other property management platforms highly desired
• Strong organizational and time management skills
• Ability to receive direction from multiple people and prioritize work to meet all deadlines
• High School Diploma or equivalent; two (2) year or four (4) year college degree preferable
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Excellent communication skills, both oral and written
• Minimum three (3) years general administrative experience; previous industry experience highly desired

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance