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Property Relationship Manager
Dj Alexander
Manage maintenance requests, support clients/tenants, ensure compliance and deliver service.
5d ago
£23,500 - £23,500
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Edinburgh, Scotland, United Kingdom
Field
Company Size
200 Employees
Service Specialisms
Project Management
Property Staging
Property Sourcing
Discrete Marketing
Buy to Let Mortgages
Sector Specialisms
Residential
Property Management
Lettings
Property Investment
Property Acquisition
Financial Services
Property Sales
Estate Agency
Role
What you would be doing
maintenance delivery
request logging
ticket management
kpi management
safety certification
stakeholder communication
- Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards.
- Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms.
- Support colleagues within the company, get all related maintenance complete on time and on budget.
- Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion.
- Work alongside your Team Manager and Associate Manager to ensure department delivers on KPI’s and budgets.
- Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company.
- Key member of the Maintenance team, driving delivery of all maintenance instructions.
- Ensure any conflicts are flagged and dealt with correctly.
- Manage and deliver on day-to-day maintenance requests across the full region portfolio.
- Work alongside our Compliance team to ensure safety certification is up to date and logged correctly.
- Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors.
- Provide frontline support to our clients, tenants and third party contractors.
What you bring
property management
it skills
customer service
time management
communication
attention detail
- Ideally, at least 1 year Property Management experience but this is not essential as comprehensive training will be supported.
- An ability to relay information with knowledge and confidence.
- Excellent time management and enjoys multi-tasking daily.
- Strong IT skills, MS Word, Excel etc.
- Excellent customer service skills.
- Strong communicator with great attention to detail.
- Current legal right to work in the UK.
- Reliable polite and friendly.
- Excellent written and verbal communication skills.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Planning for retirement? We've got you covered with that important pension pot.
- Celebrate your loyalty with special days and celebrations for length of service.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
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Interview process
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Company
Overview
1984
Year Founded
The company was established in 1984, marking its entry into the UK property market.
hundreds
Properties Managed
The company has successfully managed a large number of residential and commercial properties across the UK.
- Initially focusing on lettings, the company now offers a full range of services, including property management and estate agency.
- Their residential services span from lettings to property sales, catering to both tenants and property owners.
- Known for their comprehensive market knowledge and customer-focused approach, they have become a trusted name in property.
- The company’s growth reflects its ability to adapt and provide tailored solutions for both landlords and tenants.
- They’ve handled high-profile properties and developed strong relationships with developers, investors, and clients alike.
- DJ Alexander is synonymous with reliability, professionalism, and a deep understanding of the UK property market.
- Customer-Focused
- Innovative
- Collaborative
- Accountable
- Respectful
2030
Net Zero Commitment
Striving to achieve net zero carbon emissions by the year 2030.
- Utilization of energy-efficient systems and green technologies
- Reduction in waste and enhanced recycling programs
- Encouragement of sustainable practices in property management
- Strong focus on creating an inclusive and diverse work environment
- Commitment to equal opportunities for all employees
- Ongoing support for gender equality within the workplace
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