Customer Field Technician I Melbourne Metro (North & West)
Nbn® Australia
cpe installation
repair
maintenance
technology handling
inside premises
As a Customer Field Technician, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
- Customer premises installation of nbn Customer Premises Equipment (CPE)
nbn cabling
cabling installation
australia rights
customer service
driver's license
transferable skills
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
** We are looking for candidates based in the Melbourne Metro West and North area**
We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.
We’re seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
- Cabling installation (copper and fibre) including jointing, jumpering and splicing
A more inclusive working world
Life at nbn
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
- These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
- criminal history check
- pre-employment medical assessment
People also searched
2009
Year Established
The company was founded to enhance Australia's telecommunications infrastructure, ensuring equitable access to fast internet nationwide.
Millions
Homes and Businesses Connected
The nationwide rollout of the NBN network connects millions of homes and businesses across Australia.
12 Years
Years of Operation
The company has been a major player in Australia's digital transformation, constantly innovating to meet the needs of its users.
- Transforming how Australians access the internet, delivering high-speed broadband across urban and rural areas.
- Undertakes large-scale infrastructure projects, including building and managing a fibre-optic network, wireless, and satellite technologies.
- Key areas of expertise include broadband network design, fibre-optic installation, and creating high-performance communication systems.
- Vital to connecting remote and regional communities, bridging the digital divide across the country.
- One of its standout achievements is the nationwide rollout of the NBN network.
- Our focus is on building a connected future for all Australians.
- We work with a sense of urgency and strive to deliver on our commitments.
- We act with integrity and build trust with each other, our partners, and our customers.
- We are collaborative, agile, and embrace continuous improvement.
- We are committed to safety and putting people first.
- We invest in the development of our people to help them succeed.
30% Carbon Emissions
Reduction Target
The company aims to reduce its carbon emissions significantly by 2025, focusing on operational efficiency and sustainable practices.
Net Zero by 2050
Climate Goal
The company is committed to achieving net-zero emissions by 2050, aligning with global climate goals and fostering a sustainable future.
- Energy efficiency initiatives and a focus on reducing environmental impact in operations.
- Utilisation of renewable energy sources for infrastructure.
34% Women in Tech Roles
Technical Roles Representation
Women make up 34% of the workforce in technical roles, highlighting the current state of gender representation in technical fields.
Gender Parity by 2030
Leadership Roles Goal
Aim to achieve gender parity in leadership roles by 2030, reflecting a long-term commitment to equality in senior positions.
- Focused on increasing representation of women in traditionally male-dominated fields.
