Analyse sales data to identify trends, opportunities, and areas for improvement, and share findings with the Regional Sales Manager and Sales Advisors
Collaborate with the Regional Sales Manager and maintain open communication with Sales Advisors across the region to plan for upcoming sales support requirements
Meet, host, and build rapport with prospective residents, contracted individuals, and members of the public
Use reporting tools (e.g., Salesforce, Excel, Power BI, Smartsheet) to generate insights and reports that support sales performance tracking and decision-making
Share knowledge about the Ryman brand, village life, and Ryman offering in a warm and professional manner
Coordinate appointments and follow-ups for Sales Advisors at assigned villages
Answer queries in a polite, helpful, and informed way, ensuring a positive customer experience
Maintain accurate and timely data entry in our CRM system, including leads, prospects, unit modifications, refurbishment requirements, and checklists, ensuring data integrity across assigned villages
Requirements
microsoft o365
salesforce
organised
communication
automation
1-3 yrs
You are confident with Microsoft O365 such as Outlook, Excel, Powerpoint, and Word
You ideally have worked with Salesforce or would be comfortable learning the system
You are highly organised, detail-oriented, and enjoy keeping operations running smoothly
You have exceptional communication skills and demonstrate the ability to build valuable relationships, both internally and externally
You are tech-savvy, with a willingness to explore AI tools and automation to improve efficiency
You are resilient and can demonstrate composure under pressure
You ideally bring 1-3 years’ experience in a customer-facing, administrative, or sales support role
Benefits
Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
Additional wellbeing leave
Enjoy a mix of office work and off-site work in our villages
Ongoing support for professional development and career progression
Social club events, furry Friday's (bring your dog to work) - Auckland office only
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1984
Company Origins
Established in 1984 as a pioneer in retirement living and aged care.
40+ Villages
Extensive Network
Operates over 40 retirement villages across New Zealand and Australia.
Strong Growth
Financial Performance
Reports consistent growth in revenue and resident satisfaction.
Quickly becoming a leader in retirement living and aged care.
Specializes in modern, purpose-built facilities.
Offers independent living, assisted living, and specialized dementia care.
Pioneered the 'Life's a Journey' philosophy, emphasizing vibrant lifestyles in supportive communities.
Incorporates beautiful gardens, recreational spaces, and integrated healthcare services.
Continues to innovate with plans to expand its village network and enhance healthcare offerings.
Known for unique design approach and in-house construction teams ensuring high-quality village design.
Culture + Values
Kindness and care: Kindness is in our DNA; it underpins everything we do
Strong teams: We build positive, trusting teams who work together as one
Resilience and composure: We keep going, despite the bumps in the road
Strive for excellence: We innovate and work hard to earn our success
Communication: We use simple, clear language that gets straight to the point
Lead and empower: We lead others with kindness, clarity and support
Environment + Sustainability
42% Reduction
GHG Emissions Target
Committed to reducing absolute Scope 1 and 2 GHG emissions by 42% by 2030 with a base year of 2021.
2050 Net-Zero
Long-Term Commitment
Aiming to achieve net-zero emissions by 2050 as part of broader sustainability goals.
75.5% Suppliers
Science-Based Targets
Engaging suppliers to ensure 75.5% of them (by spend) have science-based targets by 2028.
75% Emission Cut
Using Engineered Timber
New builds using cross-laminated timber (CLT) will reduce structural emissions by up to 75%.
Validated by Science Based Targets initiative (SBTi) in March 2024
2024 reported ~4.318 M kg CO₂e (Scope 1), ~8.234 M kg CO₂e (Scope 2), ~1.418 M kg CO₂e (Scope 3 business travel)
On‑track to achieve 100 % electricity from renewables in NZ via Papareireiā Solar Farm (completion mid‑2025)
2024: completed 86 % of climate‑risk disclosure roadmap actions
Inclusion & Diversity
5,600+ Trained
Dementia Awareness Training
Over 5,600 team members across New Zealand and Australia have completed dementia awareness training.
Taha Māori Strategic Plan completed in 2024 per NZ Ministry of Health standards
‘Reflect’ Reconciliation Plan submitted to Reconciliation Australia
Gender split among staff: [not publicly disclosed]
No publicly available gender‑specific targets or results