Helpdesk Executive

Description

JLL leverages artificial intelligence to accelerate meaningful connections between candidates and opportunities, analyzing applications for relevant skills, experiences and qualifications to generate insights about alignment with the role.

Current JLL employees should apply through the internal career site. You can also activate personal job alerts to receive new opportunities as soon as they are advertised.

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and share feedback for service improvement.
• Own requests or complaints and handle them effectively within TAT.
• Conduct daily rounds of the premises and report any lapses or observations to the relevant team.
• Conduct timely customer feedback surveys and share reports with client/management.
• Respond to emergency situations per JLL policies and contact appropriate authorities.
• Follow lost‑and‑found procedures.
• Nominate and attend training programs at the site or JLL office.
• Address concerns by checking mail daily for priority requests.
• Receive calls and emails from clients.
• Ensure closure of complaints with proper communication to stakeholders.
• Assist with filing, inventory records, MMR, DMR, complaint trackers and dashboards.
• Update the handover/takeover register before shift end for all tasks.
• Manage and participate in events, oversee general maintenance and guest handling.

Requirements

Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply relevant experience to a new industry, you are invited to join our team as we help shape a brighter way forward. We value diversity and inclusion, and strive to provide an environment where every employee can belong.

• Maintain a hospitality outlook and presentable appearance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance